Shalom E
CA
Summary
Dynamic EHR Clinical Assistant with proven track record at Seasons Luxury Treatment, enhancing digital workflow efficiency and training teams on electronic record management. Recognized for exceptional cross-functional communication and achieving a 25% reduction in documentation errors and excellent in fostering collaboration and maintaining compliance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
EHR Clinical Assistant
Seasons Luxury Treatment
Malibu, California
01.2024 - Current
- Serve as liaison between clinical and administrative departments, coordinating intake documentation, patient records, and staff communication.
- Coordinated intake and documentation for 40–60+ patients weekly, maintaining 98% accuracy and full HIPAA compliance.
- Trained and assisted with onboarding and orientation 10+ staff on EHR workflows, reducing documentation errors by 25%.
- Maintained accurate, confidential documentation across digital platforms and databases.
- Collaborated with leadership and HR to streamline administrative processes, improving workflow efficiency and staff experience.
- Recognized for attention to detail, professionalism, and empathetic communication when engaging with staff, patients, and families.
EHR Clinical Assistant
Paradigm Treatment
Malibu , CA
08.2023 - 11.2024
- Coordinated EHR workflows and trained multidisciplinary teams on documentation systems, improving efficiency and accuracy.
- Supported cross-departmental communication by maintaining organized data logs and ensuring accurate reporting.
- Improved administrative turnaround time by 20% through updated digital processes and communication workflows.
- Maintained accurate digital records for 100+ clinical documents weekly, supporting compliance audits.
- Maintained compliance with privacy policies and documentation standards in a fast-paced clinical environment.
Electronic Healthcare Technician
Malibu Detox
01.2022 - 12.2023
- Supported admissions, intake, and discharge coordination while ensuring timely documentation in EHR systems.
- Assisted with scheduling, case updates, and interdepartmental communication to ensure continuity of care.
- Reduced onboarding time for new hires by 30% through optimized training guides and system orientation
- Provided administrative and emotional support to patients and families during transitions, demonstrating empathy and professionalism.
Technical Support
Intelligence Development Consulting Group
05.2019 - 01.2022
- Provided remote and onsite IT support while managing ticketing workflows using web-based systems (Zendesk).
- Resolved 25–35 IT support tickets weekly, improving digital workflow efficiency by 20%.
- Supported 50+ telehealth encounters weekly, ensuring smooth remote care delivery and 100% system readiness.
- Developed written guides and user documentation to streamline communication and improve team productivity.
- Gained experience using digital databases and communication tools aligned with applicant tracking system (ATS) functionality.
Education
Associate of Science - Nursing
Los Angeles Valley College
Los Angeles, CA01.2024
Cisco Certified Network Associate (CCNA)
Cisco Networking Academy
Remote 01-2020
Bachelor of Science - Computer Science
Redeemer’s University
Osun State, Nigeria12.2018
Skills
- Candidate and onboarding coordination
- Cross-functional communication
- Electronic record management
- Digital workflow optimization
- Interview scheduling support
- Confidential documentation compliance
- Talent sourcing and tracking
- Team collaboration engagement
- Training and technology support
- Time management prioritization
- Applicant tracking systems
- EHR platforms
- Customer relationship management (CRM)
- Google Workspace applications
- Microsoft Office suite
- Calendaring tools
- scheduling systems
- Communication platforms (Teams, Zoom)
- Workflow management tools
Technical And Administrative Tools
- Applicant Tracking Systems (ATS)
- EHR Platforms (KIPU, Athenahealth)
- Zendesk
- Google Workspace
- Microsoft Office
- Calendaring Tools
- CRM Databases
- Scheduling Systems
- Communication Platforms (Teams, Zoom)
- Workflow Management Tools
Timeline
EHR Clinical Assistant
Seasons Luxury Treatment
01.2024 - Current
EHR Clinical Assistant
Paradigm Treatment
08.2023 - 11.2024
Electronic Healthcare Technician
Malibu Detox
01.2022 - 12.2023
Technical Support
Intelligence Development Consulting Group
05.2019 - 01.2022
Associate of Science - Nursing
Los Angeles Valley College
Cisco Certified Network Associate (CCNA)
Cisco Networking Academy
Bachelor of Science - Computer Science
Redeemer’s University