Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Toth

Taneytown,MD

Summary

Highly detail-oriented and professional branch manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.

Overview

7
7
years of professional experience

Work History

Branch Manager Sr.

PNC Bank
03.2017 - Current
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.

Education

Associate of Arts - Business Administration

Carroll Community College
Westminster, MD

Skills

  • Operational Reports
  • Coaching and Mentoring
  • Business Development
  • Shift Scheduling
  • Risk Mitigation
  • Customer Service
  • Performance Reviews
  • Sales Development
  • Sales Professional
  • Branch Operations Management
  • Interviewing and Hiring
  • Relationship Building and Management
  • Conflict Resolution

Timeline

Branch Manager Sr.

PNC Bank
03.2017 - Current

Associate of Arts - Business Administration

Carroll Community College

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Stephanie Toth