Stephanie Truong
Henderson,NV
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills.
Overview
7
7
years of professional experience
Work History
Trainer FHPS
Elevance Health
Las Vegas, NV
01.2024 - Current
- Spearheaded the organization of engaging educational activities like classroom workshops, webinars, and one-on-one coaching sessions.
- Supported the shaping of digital courses to aid learners enrolled offsite.
- Maintained comprehensive documentation of training activities, including attendance records and feedback collected through surveys.
- Facilitated learning programs to support individuals in grasping organization policies.
Claims Representative FHPS
Elevance Health
Las Vegas, NV
10.2021 - 01.2024
- Performed research and analysis on claims issues and promptly responded to inquiries, occasionally involving direct interaction with customers/clients.
- Managed complex claims and analyzed benefit contracts, pricing, policies, government regulations, healthcare terminologies for effective processing.
- Analyzed and processed claims/policies pertaining to events to ascertain company liability and entitled rights.
Customer Service Supervisor/Front End Trainer
Whole Foods Market Inc
Las Vegas, Nevada
03.2018 - 10.2021
- Managed timely resolution of customer complaints, ensuring positive rapport with clients.
- Delivered prompt and professional customer service by assisting with product inquiries and efficiently resolving complaints.
- Designed and implemented engagement programs fostering team collaboration.
- Developed training materials for new hires and existing employees.
Education
Bachelor of Science - Health Administration
Santa Monica College
Santa Monica, CA06-2009
Skills
- Educational Curriculum Development
- Classroom Management
- Materials Preparation
- E-Learning Facilitation
- Structured Lesson Design
- Program Coordination
- Curriculum Development
References
References available upon request.
Timeline
Trainer FHPS
Elevance Health
01.2024 - Current
Claims Representative FHPS
Elevance Health
10.2021 - 01.2024
Customer Service Supervisor/Front End Trainer
Whole Foods Market Inc
03.2018 - 10.2021
Bachelor of Science - Health Administration
Santa Monica College