Stephanie Turnbull

Haverford Skatium

06.2022 - Current

Analyzed moves of skaters to explain correct and incorrect techniques.
Evaluated students to match skill levels with appropriate classes
Adjusted coaching techniques to highlight strengths and weaknesses of each individual athlete.
Built strong relationships with students and their families, fostering a positive learning environment and promoting long-term commitment to the sport.
Increased overall customer satisfaction by providing timely feedback and addressing concerns in a professional manner.
Ensured safety of all participants by enforcing rink rules and regulations, conducting regular equipment checks, and providing first aid when necessary.
Assisted rink management with scheduling lessons and coordinating special events such as skating competitions or exhibitions.
Completed continuing education requirements to maintain compliance with coaching standards.
Monitored and coordinated workflows to optimize resources.
Monitored expenditures to mitigate risk of overages.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.