Michelle Smith
Houston,TX
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Primary Caregiver
Prime Healthcare Services
08.2022 - 04.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Streamlined medication management by creating organized systems for storage and tracking of prescriptions.
Hostess
The Toasted Yolk Cafe-Houston, TX
04.2023 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
IHOP server
Houston, TX
01.2020 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Resort Services Inc
07.2020 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
Education
High school diploma -
Craver High School
Houston, TX08.2024
Skills
- Cleaning Experience
- Cooking
- Food Service
- Customer service
- Host/hostess experience
- Cash handling
- Hospitality
- Serving
- POS
- Food service
- Bussing
- Heavy lifting
- Warehouse experience
- Stocking
- Security
- Quick service
- Cash register
- Retail sales
- Patient care
- Care plans
- Medication administration
- Leadership
- Management
- Communication skills
- Lending
- Data entry
- Telemarketing
- Computer skills
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Microsoft Powerpoint
- Home Care
- House keeper
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Certification
- Food Handler Certification
- TABC Certification
- First Aid Certification
- QIDP Certification
Timeline
Cashier
Family Dollar
01.2024 - Current
Hostess
The Toasted Yolk Cafe-Houston, TX
04.2023 - 02.2024
Primary Caregiver
Prime Healthcare Services
08.2022 - 04.2024
Customer Service Representative
Resort Services Inc
07.2020 - 10.2020
IHOP server
Houston, TX
01.2020 - 11.2020
High school diploma -
Craver High School