STEPHANIE TYLER
Pleasant Hill,CA
Summary
Detail-oriented administrative professional with over 20 years of experience in office administration, records management, customer service, scheduling, billing, and client communication. Recently completed the Paralegal Certificate Program at Merritt College in Oakland, California with a 4.0 GPA (certificate pending issuance). Experienced in fast-paced medical and administrative office environments with strong organizational, multitasking, and document management skills. Familiar with legal terminology, legal research, court procedures, and preparation of professional correspondence and records. I know American Sign Language (ASL).
Overview
22
22
years of professional experience
Work History
Office Manager
Shadelands Chiropractic
Walnut Creek, CA
09.2021 - 05.2023
- Managed daily front office operations for a busy chiropractic practice.
- Answered multi-line phones and scheduled patient appointments.
- Conducted patient intake and maintained confidential medical records.
- Verified insurance benefits and assisted with billing and collections.
- Prepared, scanned, filed, and organized patient and office documents.
- Communicated professionally with patients, attorneys, and insurance representatives.
- Managed office correspondence and maintained electronic and physical filing systems.
- Ordered office supplies and assisted with office organization and workflow.
- Assisted with social media and marketing efforts for the practice.
Office Assistant
Contra Costa County Schools Insurance Group
Pleasant Hill, CA
02.2006 - 02.2020
- Provided administrative and clerical support within a professional office environment.
- Managed incoming and outgoing mail, filing systems, and records maintenance.
- Prepared correspondence, reports, and forms using office software systems.
- Assisted with workers’ compensation claim preparation and document processing.
- Operated office equipment including multi-line phones, scanners, photocopiers, and postage machines.
- Assisted with meeting preparation, document organization, and administrative projects.
- Maintained organized filing systems and ensured accurate document handling.
Office Coordinator
Lafayette Chiropractic
Lafayette, CA
01.2003 - 01.2006
- Greeted patients and managed high-volume phone communications.
- Scheduled appointments and maintained patient records and filing systems.
- Handled billing, insurance coding, payment posting, and collections.
- Managed cashiering duties and handled daily financial transactions.
- Ordered office products and supplies as needed.
- Performed general administrative and front office support duties.
PBX Operator / Front Desk Agent / Reservations Supervisor
Marriott
Walnut Creek, CA
01.2001 - 01.2003
- Advanced from PBX Operator to Front Desk Agent and Reservations Supervisor through strong customer service and communication skills.
- Answered high-volume phone lines and assisted guests with reservations and accommodations.
- Managed guest check-in/check-out procedures and cashiering responsibilities.
- Assisted with supervising reservation operations and resolving guest concerns in a fast-paced hospitality environment.
Education
High School Diploma -
Chico High School
Chico, CAParalegal Certificate Program - undefined
Merritt College
Oakland, CA12-2025
Skills
- Document Management & Filing
- Legal & Medical Records Handling
- Scheduling & Calendar Management
- Client & Attorney Correspondence
- Billing, Collections & Insurance Verification
- Data Entry & Administrative Support
- Microsoft Word, Excel & Outlook
- Scanning, Printing & Electronic Documents
- Multitasking & Deadline Management
- Customer Service & Communication
- Reliable Transportation & Clean Driving Record
Languages
English
ASL
Timeline
Office Manager
Shadelands Chiropractic
09.2021 - 05.2023
Office Assistant
Contra Costa County Schools Insurance Group
02.2006 - 02.2020
Office Coordinator
Lafayette Chiropractic
01.2003 - 01.2006
PBX Operator / Front Desk Agent / Reservations Supervisor
Marriott
01.2001 - 01.2003
Paralegal Certificate Program - undefined
Merritt College
High School Diploma -
Chico High School