Stephanie Urschel
Nashua,NH
Summary
Experienced Knowledge Manager with a strategic focus on transforming information into actionable insights. Expertise in content creation and fostering a culture of knowledge sharing across teams. Proven experience in developing taxonomies and engaging stakeholders to align knowledge initiatives with business objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Knowledge Enablement Coordinator
Southern New Hampshire University
Manchester, NH
05.2021 - Current
- Trained staff in Knowledge-Centered Service methodologies to improve support efficiency.
- Managed vendor and stakeholder relationships, securing high-quality services and products.
- Developed project-specific charters by determining project requirements and objectives.
- Coordinated cross-functional teams for seamless project execution and improved results.
- Maintained organized documentation systems, ensuring accurate and timely updates.
- Oversaw project timelines, ensuring adherence to milestones and deadlines.
- Collaborated with stakeholders and subject matter experts to identify knowledge gaps and address them.
Engagement Representative
Bellwether Credit Union
Merrimack, NH
02.2016 - 05.2021
- Formulated new policies based on gathered requirements, achieving cost reductions and $5 million revenue increase.
- Collaborated with stakeholders to improve internal and external customer experiences.
- Revised existing procedures using continuous improvement strategies, reducing processing time by 10%.
- Analyzed opportunities for sales and product development, resulting in a 20% growth in sales.
Financial Aid Coordinator
Southern New Hampshire University
Manchester, NH
07.2013 - 01.2016
- Resolved student issues with defaulted loans through loan consolidation, boosting enrollment numbers.
- Collaborated across departments to enhance student population and retention initiatives.
- Coordinated efforts to address billing discrepancies, achieving a 10% increase in retention rates.
- Provided guidance for students completing FAFSA applications online.
Education
MS - Operations & Project Management
Southern New Hampshire University
Manchester, NH07.2021
Business Management and Leadership -
Daniel Webster College
Nashua, NH05.2002
Skills
- Training development
- SharePoint and remote collaboration tools
- Drupal 9
- ServiceNow
- Taxonomy management
- Stakeholder engagement
- Process improvement
- Cross-functional collaboration
- Requirements gathering
Affiliations
PMI Community, Member
Certification
- Certified Knowledge Manager
Timeline
Knowledge Enablement Coordinator
Southern New Hampshire University
05.2021 - Current
Engagement Representative
Bellwether Credit Union
02.2016 - 05.2021
Financial Aid Coordinator
Southern New Hampshire University
07.2013 - 01.2016
MS - Operations & Project Management
Southern New Hampshire University
Business Management and Leadership -
Daniel Webster College
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