STEPHANIE VALDEZ
San Antonio
Summary
I have a swift capacity to learn and apply new skills and commitment is to leverage these qualities for driving team success and contributing to organizational growth. I have a strong foundation in personal development and coaching, and I am eager to learn and grow within this environment. I possess a solid grasp of motivational strategies and practical problem-solving abilities. I am prepared to utilize and further develop exceptional communication and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Patient Support Representative
Aveanna Medical Solutions
06.2024 - Current
- handle inbound calls from patients and their family members, providing information and responding to their inquiries with patience, empathy and efficiency.
- Collaborated with interdisciplinary teams to ensure timely delivery of appropriate medical equipment.
- Developed strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Addressed patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Ensure deliveries and set-ups can be arranged in a timely manner.
- Accurately and clearly document all activity in patient records maintaining privacy of information in compliance with HIPAA and other applicable rules and regulations.
Team Lead Contact Center
Health Texas Medical Group
12.2019 - 01.2022
- Responded to team support questions quickly to maintain call center efficiency.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assisted with new hire orientation and employee training.
- Coached team members in techniques necessary to complete tasks.
- Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
- Promoted superior experience by addressing patients concerns, demonstrating empathy and resolving problems swiftly.
- Checked patient insurance demographic and health history to keep information current.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Shift Supervisor
Wendy's
08.2017 - 12.2019
- Completed store opening and closing procedures, including setting up registers and checking products
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Efficiently managed accurate money transfers and protected transactions with standardized procedures
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
Medical Assistant
Bewell 365
08.2010 - 08.2017
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted physicians with minor surgeries, including preparing room and sterilizing instruments.
Education
GED -
Northside Learning Center
05.2010
Skills
- Data Entry Software
- HIPAA Guidelines
- Patient Data Processing
- Patient Health Information Access
- Inbound Phone Call Management
- Team Support
- Insurance Knowledge
- Electronic Medical Records Management
- Adaptability and flexibility
- Coaching and mentoring
- Performance monitoring
Timeline
Patient Support Representative
Aveanna Medical Solutions
06.2024 - Current
Team Lead Contact Center
Health Texas Medical Group
12.2019 - 01.2022
Shift Supervisor
Wendy's
08.2017 - 12.2019
Medical Assistant
Bewell 365
08.2010 - 08.2017
GED -
Northside Learning Center
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