Stephanie Valdivia

• Coordinated daily operations to enhance workflow efficiency across departments.
• Inspect orders and products for quality, accuracy, and completeness before shipment.
• Train and assist temporary employees on daily operations, warehouse procedures, and expectations.
• Work closely with the Operation Manager to complete assignment, address issues, and support departments goals.

Rental Manager - Trilith Studios | Fayetteville, GA

January 2024-September 2025

• Managed rental agreements, clients account, billing, and equipment transfers with accuracy and efficiency.
• Negotiated with productions team and crew on rental packages and order adjustments to meet budgets and project needs.
• Maximized rental income while minimizing expenses through effective planning and control.
• Responded quickly to last minute production request and equipment shortage.
• Oversaw equipment inventory, check-in/check-out, transfers, returns, and condition inspections to maximize availability and minimize downtown.
• Maintained strong working relationship with recurring production clients.

Rental Manager - TPS Studios | East Point, GA

January 2021- September 2023

• Prepared quotes, confirmed orders, and coordinated equipment needs for clients.
• Maintained and controlled inventory across two rental system.
• Developed strategic partnerships with vendors to improve service offerings and pricing.
• Managed rental schedules, check-outs, returns, and transfers.
• Worked with multiple productions while prioritizing time-sensitive needs.
• Reviewed upcoming production requirements and planned equipment availability accordingly.

Rental Agent - TPS Studios | East Point, GA

February 2018 - December 2020

• Served as a primary point of contact for production clients, coordinating equipment needs with producers, production coordinators, department heads, and crew.
• Coordinated sub-rentals to fulfill equipment shortages and time-sensitive production requirements.
• Replaced damage, missing, or unavailable equipment and ensured timely resolution of loss and damage issues.
• Negotiated rental rates and terms with vendors.
• Worked under tight deadlines while maintaining accuracy and customer service.

Rental Agent - Atlanta Metro Studios | Union City, GA

December 2016 - January 2018

• Coordinated with warehouse, sales, and operations to ensure rental orders were prepare.
• Communicated with clients regarding rental details, scheduling changes, equipment availability and return requirements.
• Ensured equipment was properly inspected and prepared before release to clients.
• Followed company procedures for equipment handling, transportation, and shortage.

Rental Agent - Pinewood Studios | Fayetteville, GA

May 2016 - December 2016

• Daily task, answering calls, organizing files, scanning documents, and assisting with task.
• Utilize Microsoft word, excel, and outlook.
• Maintained records of equipment usage and repairs.
• Assisted operation managers and warehouse staff.
• Followed up with clients, vendors, and dispatched drivers.
• Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.

• Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
• Trained new staff on store policies and sales techniques, enhancing overall team effectiveness.
• Developed visually appealing product displays, increasing foot traffic and engagement.
• Resolved customer inquiries and complaints efficiently, contributing to positive shopping experiences.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Ensured merchandise was properly priced and tagged for customer visibility.
• Guided customers to desired products and verified stock levels in store system for alternative locations.
• Assisted with inventory management tasks, including stock replenishment and cycle counts, ensuring product availability.

• Led photo department operations, ensuring optimal workflow and efficient service delivery.
• Managed inventory of photo supplies, optimizing stock levels for production needs.
• Resolved customer inquiries, delivering tailored guidance on photo services and products to enhance customer satisfaction.
• Assisted clients in selecting appropriate print sizes, materials, and finishes to meet their specific requirements.
• Organized and maintained clean work environment, supporting operational efficiency and professionalism within department.
• Processed cash, card, and check transactions, ensuring accurate and efficient completion of customer purchases.
• Provided efficient check-out services, minimizing wait times for customers during peak hours.
• Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.