Stephanie Velasquez
Bronx
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse
Institute for Family Health
03.2025 - Current
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and vaccines.
Medical Office Assistant
Institute for Family Health
09.2019 - 03.2025
- Maintain safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Keep supplies ready by inventorying stock, placing orders, verifying receipt
- Educate patients by providing medication and diet information and instructions; answering questions
- Prepare patients for the health care visit by directing and/or accompanying them to the examining room
- Responsible for drawing blood and collecting specimen
- Assist with patient intake, including measuring vital signs (blood pressure, temperature, weight, etc.)
- Assist physicians with minor medical procedures
Patient Service Representative
Institute for Family Health
10.2017 - 08.2019
- Obtains, reviews and updates patient demographic and insurance information within the practice
- If applicable, ensure that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required
- Answers incoming phone calls and inquiries
- Routes calls and messages within the practice management system to appropriate staff
- Adheres to “scripts” and protocols for responding to requests and questions
- Exercises some independent judgment when dealing with patients and unusual or special requests; escalates complex or difficult situations
- Schedules and/or reschedules patient appointments within the practice management system
- Maintains general cleanliness and neatness of work areas
- Ensures that facilities and equipment are in optimal and proper working condition
- Coordinates preventative maintenance and repairs as needed
- May perform minor repairs if qualified and as needed
- May advise on upgrades for performance enhancements
Receptionist
Union Settlement
04.2016 - 09.2017
- Scheduling appointments and meetings
- Greeting clients and visitors and connecting them with the appropriate party
- Entering customer or appointment information into the company database
- Managing documents and records
- Managing paper correspondence and phone calls
- Creating and managing filing systems
- Making travel arrangements
- Managing office supply inventory
Education
Montefiore School of Nursing
12.2024
Health Information Technology
ASA College
01.2021
Liberal Arts and Science
Bronx Community College
09.2020
Medical Assistant Certificate - undefined
Sanford Brown Institute
05.2011
Bachelor of Science - Nursing
Capella University
01-2026
Skills
- Proficient with MS Word
- Proficient with Excel
- Proficient with Outlook
- Proficient with PowerPoint
- Time management
- Knowledge of the EPIC system
- Knowledge of basic medical procedures
- Communication
- Clinical documentation
- Clinical medical assistance
- Problem-solving
- Attention to detail
- Patient care
- Specimen collection
- Positive attitude
Certification
- Registered Nurse
- BLS
- ACLS
LANGUAGES
Spanish
Fluent
Timeline
Registered Nurse
Institute for Family Health
03.2025 - Current
Medical Office Assistant
Institute for Family Health
09.2019 - 03.2025
Patient Service Representative
Institute for Family Health
10.2017 - 08.2019
Receptionist
Union Settlement
04.2016 - 09.2017
Health Information Technology
ASA College
Liberal Arts and Science
Bronx Community College
Medical Assistant Certificate - undefined
Sanford Brown Institute
Montefiore School of Nursing
Bachelor of Science - Nursing
Capella University
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