Stephanie Velasquez
Elizabeth,NJ
Summary
Organized Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch
Unique Towing & Recovery
05.2023 - 08.2025
- Streamlined communication between officers and dispatch by maintaining accurate records of radio transmissions.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Collaborated effectively with dispatch teams to ensure accurate delivery information, addressing any discrepancies immediately.
- Assisted in budgeting efforts to maximize resource allocation while minimizing overhead expenses related to crew dispatch activities.
Manager
One Stop Auto Body
03.2020 - 05.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Ordered supplies and allocated resources to personnel based on need.
- Established QuickBooks accounting system to reflect accurate financial records.
- Maintained and processed invoices, deposits and money logs.
Manager of Operations
Four Sisters Medical Transportation
02.2021 - 04.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
Manager
Adult Outlet
02.2016 - 11.2019
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Created visual store strategy based on market trends.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Recruited, hired and trained associates to develop productive team with excellent product knowledge.
Team Member
Dunkin Dounts
10.2014 - 02.2015
- Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
- Adjusted equipment to meet different productivity levels.
- Worked different stations to provide optimal coverage and meet production goals.
Education
High School Diploma -
Kearny High School
Kearny, NJ06.2011
Skills
- Policies and procedures
- Strategic planning
- Staff Management
- Sales and Marketing
- Customer service
- Inventory management
- Conflict resolution
- Time management
- Dispatch assistance
- Fleet dispatch
- Dispatch planning
- Dispatch communication
- Dispatch software proficiency
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatch
Unique Towing & Recovery
05.2023 - 08.2025
Manager of Operations
Four Sisters Medical Transportation
02.2021 - 04.2022
Manager
One Stop Auto Body
03.2020 - 05.2022
Manager
Adult Outlet
02.2016 - 11.2019
Team Member
Dunkin Dounts
10.2014 - 02.2015
High School Diploma -
Kearny High School