Stephanie Velazquez

• Processed nightly financial reports to ensure accuracy and compliance with company policies.
• Balanced cash drawers and verified transactions for discrepancies.
• Assisted guests with check-in/check-out procedures, enhancing customer satisfaction.
• Monitored hotel security systems to maintain a safe environment for guests and staff.

• Maintained cleanliness and organization of guest rooms and common areas.
• Ensured adherence to safety and sanitation standards in all housekeeping practices.

• Ensured cleanliness and organization of lobby area to enhance guest experience.
• Provided exceptional customer service, addressing guest inquiries promptly and professionally.
• Assisted with luggage handling, ensuring timely delivery to guest rooms.
• Monitored lobby operations to maintain safety and security standards for guests and staff.

• Greeted and assisted guests with inquiries, ensuring positive first impressions.
• Maintained cleanliness and presentation of lobby area to enhance guest experience.
• Monitored lobby traffic flow, assisting guests during peak times for efficiency.
• Provided information about hotel services and local attractions to guests upon arrival.

Maintained high standards of cleanliness by vacuuming, mopping, and replacing amenities in bathrooms to enhance guest experience.

Conducted regular assessments of room conditions to guarantee compliance with guest expectations.