Philip Williams
Durham,NC
Summary
Customer-oriented team member with a strong background in customer relations and administrative support. Experienced in check-in and check-out processes, nightly audits, and guest services. Versatile hospitality professional with years of experience as a Night Auditor, knowledgeable about room rates, account balancing, and report generation. Thrives in high-volume environments using excellent multitasking and time-management skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton Garden Inn Hotel
Durham, NC
01.2024 - Current
- Handled duties for night manager and concierge during busy periods.
- Completed nightly audits of room occupancy and revenue.
- Managed check-ins, payments, and closing procedures.
Night Auditor
Residence Inn Marriott
Durham, NC
01.2021 - Current
- Oversaw daily transaction posting and balancing.
- Managed guest data, resolved payment issues, coordinated with housekeeping and maintenance, prepared satisfaction reports.
Night Auditor
Comfort Inn & Suites
Durham, NC
04.2018 - 04.2020
- Completed night audits, assisted guests, reported maintenance issues, handled multi-line phone operations, introduced customers to hotel amenities.
Education
High School Diploma -
Performing Learning Center
Durham, NC01.2016
Skills
- Financial Management
- Credit and Cash Payments
- Product & Service Sales
- Guest Service & Support
- Critical Thinking
- Personnel Resource Management
- Check-In & Check-Out Procedures
- Administrative Support
- Shift Scheduling
- Quality Assessments
- Verbal & Written Communication
- Reception & Front Desk Management
- Performance Tracking
- Nightly Audits
- Conflict Mediation
- Transportation Arrangements
- Operation Monitoring
- Mathematics & Analytical Thinking
- Lobby Auditing & Maintenance
- Payment Oversight
- Issue Resolution
- Revenue Monitoring
- Complaint Resolution
- Concierge Assistance
- Quality Control Analysis
- Conference & Event Planning
- Registration Assistance
- Billing & Recordkeeping
- Office Supervision
- Account Balancing & Reconciliation
- Inventory Oversight
- Data Analysis
- Safety & Security Procedures
- Time Management
- Reservation Processing
- Negotiation
- Dependability & Punctuality
- Microsoft Outlook & Excel
- Records Management
- Audit Reporting
Certification
CDL Class A Truck Driver Training, Miller-Motte College, 08/01/18, 09/01/18
Timeline
Night Auditor
Hilton Garden Inn Hotel
01.2024 - Current
Night Auditor
Residence Inn Marriott
01.2021 - Current
Night Auditor
Comfort Inn & Suites
04.2018 - 04.2020
High School Diploma -
Performing Learning Center