Jenny Bloom
Austin,Texas
Summary
Dynamic hospitality professional with extensive experience at Hilton, excelling in front desk operations and guest relations. Proven ability to enhance customer satisfaction through effective complaint resolution and meticulous financial management. Skilled in night audit procedures and account balancing, demonstrating strong problem-solving abilities and a commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Auditor
Hilton
McKinney, TX
02.2023 - 02.2024
- Executed daily reconciliation of financial transactions to uphold account accuracy.
- Oversaw front desk operations, ensuring exceptional guest service and support.
- Compiled end-of-day reports summarizing revenue and occupancy metrics.
- Facilitated efficient resolution of guest complaints to improve overall satisfaction.
- Oversaw security systems to safeguard guests and property during overnight hours.
- Executed night audit for guest ledgers, ensuring accurate closure of bank and cash registers.
- Managed night auditing processes for daily room occupancy and hotel revenue.
- Oversaw cash and credit card payment transactions at front desk to enhance accuracy and efficiency.
- Managed account balances and generated daily reports to ensure accuracy of totals.
- Oversaw financial record maintenance by meticulously balancing daily revenue reports and resolving discrepancies.
- Fostered a positive work environment by exemplifying professionalism, enthusiasm, and dedication to guest satisfaction during overnight shifts.
Front Desk Receptionist
Hilton
McKinney, TX
06.2022 - 01.2023
- Facilitated guest check-in and check-out processes to enhance overall satisfaction.
- Oversaw phone inquiries and reservations, showcasing exceptional communication skills.
- Collaborated with housekeeping teams to ensure cleanliness and readiness of guest rooms.
- Resolved guest complaints through timely interventions, ensuring high levels of customer satisfaction.
- Executed payment processing with precision utilizing hotel management software to ensure seamless transactions.
- Oversaw organization and maintenance of lobby area to elevate guest ambiance and comfort.
- Welcomed guests at front desk, facilitating check-in process and fostering positive interactions.
- Processed room deposit fees and payments with accuracy and efficiency.
- Streamlined check-in and check-out procedures to enhance guest experiences.
Supervisor
Jumpstreet Indoor Trampoline Park
Allen, TX
01.2021 - 05.2022
- Directed team operations to maintain safety standards and ensure adherence to park regulations.
- Conducted training sessions on operational procedures and customer service best practices.
- Directed daily operations to uphold exceptional cleanliness and organization standards.
- Optimized staff scheduling to maximize coverage during peak operational hours.
Teacher
Xplore
McKinney, TX
01.2018 - 05.2018
- Designed and implemented engaging lesson plans to foster student understanding and participation.
- Established and enforced classroom management strategies to enhance student engagement.
- Facilitated collaboration with colleagues to enhance curriculum delivery through technology integration.
- Evaluated student progress through systematic assessments and delivered constructive feedback.
Data Entry
Affirmative Insurance
Addison, TX
01.2014 - 01.2018
Education
High School Diploma -
Southwest Academy
Houston, TX12-2014
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- End-of-day processes
- Balancing transactions
- Night audit reports
- Generating reports
- Punctual and dependable
- Reservations
- Guest services
- Guest relations
- Account balancing
- Office supervision
- Time management
- Customer service
- Night audit procedures
- Financial management
- Reception management
- Posting charges
- Credit and cash payments
- Financial reporting
- Auditing techniques
- Safety and security procedures
- Charge posting
- Complaint resolution
- Registration processing
- Accounting principles
- Wake-up calls
- Reservation management
Certification
CPR, First Aid, Texas Food Handlers, TBAC certified
Timeline
Night Auditor
Hilton
02.2023 - 02.2024
Front Desk Receptionist
Hilton
06.2022 - 01.2023
Supervisor
Jumpstreet Indoor Trampoline Park
01.2021 - 05.2022
Teacher
Xplore
01.2018 - 05.2018
Data Entry
Affirmative Insurance
01.2014 - 01.2018
High School Diploma -
Southwest Academy