Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Venegas

Temecula

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Target, recognized for enhancing customer satisfaction and efficiently managing cash transactions. Demonstrates reliability and empathy while mentoring new staff and supporting loss prevention efforts. Proven ability to build rapport and resolve conflicts, ensuring a positive shopping experience for all customers.


Overview

23
23
years of professional experience

Work History

Checkout Advocate

Target
11.2015 - 04.2025
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Collaborated with team members to maintain a clean and organized checkout area.
  • Served as a liaison between customers and management regarding feedback or concerns about their shopping experience.
  • Balanced cash drawers at the end of each shift, demonstrating attention to detail and financial responsibility.
  • Assisted customers with bagging items, displaying excellent customer service skills.
  • Handled returns and exchanges in a professional manner, adhering to store policies.
  • Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
  • Mentored new employees on checkout procedures and best practices for effective customer interactions.

Rewards Club Associate

Pauma Casino
03.2005 - 08.2010
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Kept guests informed of promotions, players card levels and distributed gift's according to their level.
  • Provided cashier duties, sales, exchanges, returns.

Housekeeping Room Attendant

Pechanga Resort Casino
02.2004 - 07.2010
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Sales Associate

Walmart
04.2002 - 04.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Temecula Valley High School
Temecula, CA
06-2004

Associate of Arts - General Education

Mt. San Jacinto College
San Jacinto, CA
06-2007

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling expertise
  • Upselling strategies
  • Loss prevention awareness
  • Sales techniques mastery
  • Customer service
  • Verbal and written communication
  • Detail-oriented
  • Flexible schedule

Timeline

Checkout Advocate

Target
11.2015 - 04.2025

Rewards Club Associate

Pauma Casino
03.2005 - 08.2010

Housekeeping Room Attendant

Pechanga Resort Casino
02.2004 - 07.2010

Sales Associate

Walmart
04.2002 - 04.2004

High School Diploma -

Temecula Valley High School

Associate of Arts - General Education

Mt. San Jacinto College

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Stephanie Venegas