Stephanie Vicuna
Brick
Summary
Dynamic Human Resources Associate with over three years of progressive experience in HR operations, employee relations, and benefits administration. Recognized for improving HR workflows, ensuring data accuracy, and delivering exceptional service to over 500 employees. Skilled in SAP, SuccessFactors, and ServiceNow with a proven ability to drive process improvements, maintain compliance, and foster a positive and inclusive workplace culture.
Overview
9
9
years of professional experience
Work History
Human Resources Associate
Munich Re-america
Princeton
09.2022 - Current
- Administer employee terminations, promotions, and leaves of absence in SuccessFactors and SAP, maintaining 100% data accuracy and compliance with HR policies.
- Facilitate seamless onboarding and offboarding experiences for employees and contractors, ensuring all documentation is accurate and compliant.
- Collaborate with cross-functional teams on audits, year-end testing, and HR process optimization initiatives.
- Partner with Payroll and Benefits to process changes on tight deadlines while ensuring data integrity.
- Manage employee inquiries and deliver timely, professional resolutions through ServiceNow.
- Support HR system updates, mobile stipends, and position management activities.
Human Resources Associate
Express Stores, LLC
East Brunswick
01.2022 - 09.2022
- Served as the first point of contact for HR inquiries and employee relations issues, supporting over 400 employees across multiple locations.
- Partnered with HR Business Partners to develop and process Performance Improvement Plans (PIPs).
- Coordinated multi-state unemployment claims and employment verifications, ensuring confidentiality and accuracy.
- Supported HR projects, policy updates, and leave-of-absence case tracking.
- Managed HR ticketing system to ensure service-level standards were met and exceeded.
Special Education Teacher
Academy Learning Center
Monroe Township
05.2017 - 01.2022
- Designed and implemented customized educational plans aligned with each student's Individualized Education Program (IEP).
- Communicated effectively with parents, faculty, and administration to promote student success.
- Maintained detailed and compliant student records and reports in accordance with state and federal regulations.
Education
Bachelor of Arts - Psychology, Public Health
Rutgers University
New Brunswick, New Jersey05.2020
Associate of Arts - Human Services
Brookdale Community College
Lincroft, NJ05.2018
Skills
- HR operations
- Compliance initiatives
- Employee relations
- Customer service
- Onboarding
- Offboarding
- Benefits administration
- Leave administration
- SAP
- SuccessFactors
- ServiceNow
- Microsoft Office
- HRIS data management
- Reporting
- Process improvement
- Cross-functional collaboration
- Diversity initiatives
- Equity initiatives
- Inclusion initiatives
Timeline
Human Resources Associate
Munich Re-america
09.2022 - Current
Human Resources Associate
Express Stores, LLC
01.2022 - 09.2022
Special Education Teacher
Academy Learning Center
05.2017 - 01.2022
Bachelor of Arts - Psychology, Public Health
Rutgers University
Associate of Arts - Human Services
Brookdale Community College