Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Stephanie Villanueva

Kerrville,TX

Summary

Serviced-focused individual dedicated to delivering positive customer and staff experiences to promote company loyalty. Uses sound judgment, problem-solving and interpersonal communication strength to positively impact company success. Self-starter capable of working independently, being resourceful and posses a strong ability to handle multiple projects with accuracy.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Texas State Optical
04.2010 - Current
  • Assisted in development and implemented strategies to increase sales and profitability.
  • Maintained budget guidelines, employee hiring, onboarding, schedules and payroll.
  • Monitored financial performance and controlled expenses to provide financial stability and long-term growth.
  • Maximized efficiency by coaching and mentoring personnel on service principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with account representatives and suppliers.
  • Formulated policies and procedures to streamline operations.

Realtor

Self-Employed
09.2008 - 06.2010
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Achieved over $2 million in home sales within first year
  • Conducted comprehensive market analysis to identify opportunities for investors.
  • Advertised client properties through websites, social media, and real estate guides.

Certified Optician

Lake Travis Eye Care
03.2008 - 09.2008
  • Established rapport with patients, performed all optician responsibilities. Including interpreting prescriptions, frame styling, lifestyle consulting and measurements.
  • Implemented systems to file claims with vision and medical insurance companies to insure payment for optical services.
  • Performed reconciliation of invoices to ensure accuracy of billing.
  • Confirmed quality control standards were met for all eye wear and contact lenses.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Office Manager/Certified Optician

Pearle Vision
05.2003 - 02.2008
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Managed over 80 sales transactions per week.
  • Maintained computer and physical filing systems
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Coordinated special projects and managed schedules

Education

Associate of Applied Science - Logistics Management

Community College of The Air Force
Montgomery, AL
01.2002

Skills

  • Professionalism
  • Customer Service
  • Attention to Detail
  • Leadership
  • Problem-Solving
  • Interpersonal Communication
  • Payroll Software
  • Work History Verification
  • Maintaining Employment Records
  • Employee Timesheet Processing
  • Computer Use and Technology
  • Vendor Partnerships

Certification

  • American Board of Opticianry Certified Optician 2007-Present


  • First Aid/CPR Certified


Accomplishments


  • Continued success and growth of business and team for over 10 years.


  • Supervised team with total of 22 members, monitored sales activity and goal achievement.


  • Served 5 years in the United States Air Force, achieving early promotions and numerous squadron awards for excellence.



Affiliations

  • Leadership Kerr County Class of 37 Sept 2022 to May 2023


  • Hill Country Charity Ball Association 2015 to 2017




Timeline

General Manager

Texas State Optical
04.2010 - Current

Realtor

Self-Employed
09.2008 - 06.2010

Certified Optician

Lake Travis Eye Care
03.2008 - 09.2008

Office Manager/Certified Optician

Pearle Vision
05.2003 - 02.2008

Associate of Applied Science - Logistics Management

Community College of The Air Force

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Stephanie Villanueva