Stephanie Villarreal
Houston,TX
Summary
Dynamic and dependable professional with extensive experience in caregiving and hospitality at Midtown Bar & Grill. Proven ability to enhance customer satisfaction through relationship building and effective problem-solving. Skilled in time management and organization, ensuring smooth operations while maintaining high standards of service and care.
Overview
16
16
years of professional experience
Work History
Caregiver
Suzette Guerrero
Houston, TX
10.2021 - 01.2025
- Facilitated daily activities for client, boosting their quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Waitstaff Manager
Midtown Bar & Grill
Houston, TX
08.2008 - 03.2022
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Increased employee retention through ongoing coaching, support, and recognition initiatives.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
Automotive Sales Representative
Trejo Auto Sales
Houston, TX
04.2011 - 12.2021
- Increased customer satisfaction by providing tailored advice on vehicle selection and features.
- Collaborated with technicians to address customer concerns promptly, resulting in timely resolutions and increased satisfaction rates.
- Boosted dealership sales through personalized follow-ups and relationship-building with clients.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Stroman High School
Victoria, TXSkills
- Dependable and responsible
- Multitasking and organization
- Strong ethics
- Team collaboration
- Conflict resolution
- Verbal and written communication
- Active listening
- Superior customer service
- Team motivation
- Complex Problem-solving
- Analytical thinking
- Goal setting
- Daily workflow improvement
- Strategic planning
- Leadership
- Excellent communication
Timeline
Caregiver
Suzette Guerrero
10.2021 - 01.2025
Automotive Sales Representative
Trejo Auto Sales
04.2011 - 12.2021
Waitstaff Manager
Midtown Bar & Grill
08.2008 - 03.2022
Stroman High School