STEPHANIE VILLEGAS
Los Angeles,CA
Summary
Dedicated worker focused on customer satisfaction and delivering high-quality service.
Overview
9
9
years of professional experience
Work History
Associate Banker-ME
Chase Bank
North Hollywood, CA
10.2021 - Current
- Responded to customer inquiries and information requests.
- Processed deposits, withdrawals, and transfers.
- Facilitated account opening and maintenance for customers
- Maintained accurate records of all customer accounts and transactions.
- Enhanced customer loyalty by cultivating strong bonds
- Ensured swift resolution of client concerns within policy framework.
- Evaluated consumer inquiries; recommended optimal monetary plans.
- Explained advantages of different banking products offered by the bank
Porter
Essex Property Trust Inc
Los Angeles, CA
06.2019 - 04.2021
- Performed comprehensive cleaning and upkeep of the building
- Inspected equipment for proper functioning and reported any issues to management.
- Ensured timely responses to customer inquiries and complaints.
- Ensured that all areas were kept clean and tidy at all times.
- Ensured cleanliness of property and grounds by collecting trash and debris
- Ensured availability of required resources.
Sales Lead
Universal Studios Hollywood
Universal City, CA
01.2016 - 01.2019
- Conducted training sessions on sales techniques and procedures for new hires.
- Addressed complaints effectively ensuring adherence to quality benchmarks.
- Organized routine gatherings focusing on evaluating sales objectives
- Processed both sales and returns efficiently.
- Supervised retail space to detect patrons requiring support and products requiring replenishment.
- Assisted shoppers by providing information on product features.
- Promoted positive customer interactions through assistance
Education
High School Diploma -
Benjamin Franklin High School
Los Angeles, CA06-2009
Skills
- Client Relations
- Sales Prospecting
- Professional Networking
- Customer Call Handling
- Sales proficiency
- Microsoft Software Proficiency
- Versatile Work Style
- Effective Teamwork
- Strong Organizational Abilities
Languages
Spanish
Professional
English
Professional
Timeline
Associate Banker-ME
Chase Bank
10.2021 - Current
Porter
Essex Property Trust Inc
06.2019 - 04.2021
Sales Lead
Universal Studios Hollywood
01.2016 - 01.2019
High School Diploma -
Benjamin Franklin High School