Banking professional with comprehensive experience in financial services, adept at managing client accounts and providing exceptional customer support. Known for reliability and capacity to adapt to dynamic banking environments.
Overview
6
6
years of professional experience
Work History
Associate Banker-ME
JPMChase Bank
11.2023 - Current
Strengthened client relationships through consistent communication and personalized attention to individual needs.
Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
Educated customers on features and benefits of banking products and services.
Manager
McDonald's
03.2019 - 10.2023
Managed and motivated employees to be productive and engaged in work.
Cross-trained existing employees to maximize team agility and performance.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Established team priorities, maintained schedules and monitored performance.
Education
Bachelor of Science - Business Management
University of Illinois At Chicago
Chicago, IL
05-2024
Skills
Effective sales techniques
Client relationship management in banking
Fostering client connections
Banking teller expertise
Creative thinking
Branch operations
Proactive initiative
Effective follow-up strategies
Accomplishments
Facilitated new customer service initiatives that resulted in a improvement in satisfaction ratings.