Stephanie Viola
Lehigh Acres,FL
Summary
Dynamic mental health clinician with expertise in crisis intervention and psycho-social assessments. Proven ability to enhance client safety through effective triage and safety planning. Skilled communicator dedicated to creating positive client relationships and ensuring seamless support during critical moments. Passionate about making a meaningful impact in mental health care.
Overview
7
7
years of professional experience
Work History
Emergency Services Clinician
David Lawrence Center
Naples, FL
02.2022 - Current
- Crisis interventions for individuals under psychiatric involuntary holds, and in substance use programs.
- Conduct comprehensive psycho-social assessments, and provide clinical diagnoses.
- Complete psychiatric triages to determine the level of care for adults and children, as well as address safety concerns, and initiate safety plans when needed.
- Crisis support via the National Suicide Hotline.
Program Support Specialist
David Lawrence Center
Naples, FL
04.2021 - 02.2022
- Front desk management of the crisis stabilization unit is assisting potential clients.
- Communication via telephone with current or new clients, and outside providers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Admissions Coordinator
Discovery Behavioral Health
Los Alamitos, CA
06.2020 - 11.2020
- Completed over-the-phone intake assessments to determine the level of care.
- Coordinated admissions process from initial inquiry to enrollment, ensuring a smooth experience.
- Managed communication with prospective clients and families, providing detailed information about programs and admissions criteria.
- Obtained insurance information and verified coverage.
Care Coordinator
Newport Academy
Orange, CA
09.2018 - 06.2020
- Provided direct care staff for clients aged 12-18 in residential treatment for mental health and/or substance use.
- Facilitated daily activities, managed the milieu, and documented client behaviors.
- Handled crisis situations and worked with the clinical team to encourage treatment plan utilization.
Education
MA - Legal and Forensic Psychology
University of California Irvine
Irvine, CA05-2020
BA - Psychology
Southern Connecticut State University
New Haven, CT05-2018
Timeline
Emergency Services Clinician
David Lawrence Center
02.2022 - Current
Program Support Specialist
David Lawrence Center
04.2021 - 02.2022
Admissions Coordinator
Discovery Behavioral Health
06.2020 - 11.2020
Care Coordinator
Newport Academy
09.2018 - 06.2020
MA - Legal and Forensic Psychology
University of California Irvine
BA - Psychology
Southern Connecticut State University
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