Stephanie Volk
Park Rapids,MN
Summary
Reliable bank teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Overview
18
18
years of professional experience
Work History
Bank Teller/Personal Banker
United Community Bank in Perham
Perham, Minnesota
01.2025 - Current
- Developed strong relationships with customers to ensure repeat business.
- Performed cash-handling duties, including counting currency, coins, and checks.
- Processed deposits, withdrawals, transfers, loan payments, and other transactions accurately and efficiently.
- Handled large sums of money with accuracy, while maintaining appropriate levels of security.
Part Time Flexible Clerk
United States Postal Service, USPS
Walker, Minnesota
08.2019 - 12.2024
- Opened, sorted, and routed incoming mail, and prepared outgoing mail.
- Assisted customers with inquiries and complaints in a professional manner.
- Utilized computer software programs to create reports, labels, and forms.
- Received and distributed incoming mail, messages, and packages to appropriate individuals.
Rural Carrier
United States Postal Service
Carrington, ND
06.2016 - 07.2019
- Verified the contents of incoming packages against the manifest documents before placing them in the delivery bag.
- Operated the scanner to track shipments and record delivery information.
- Ensured packages were delivered to the correct address in a timely manner.
- Assisted customers with package pickup, forwarding and return services.
Customer Service Representative
Gate City Bank
Carrington, ND
05.2007 - 05.2016
- Assisted customers with deposits, withdrawals, transfers, loan payments, and other banking transactions.
- Maintained accurate records of all transactions conducted throughout the day.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Recognized opportunities for cross-selling for additional banking products or services.
Education
Sales and Service Associate Academy - Sales and Services Associate Training Certification
09.2018
High School Diploma -
Reynolds High School
Portland, OR06.1993
Some College (No Degree) - Electronic Technology
Mt. Hood Community College
Portland, ORSkills
- Customer service
- Attention to detail
- Problem-solving
- Patience and empathy
- Organizational skills
- Multitasking
- Honest and dependable
Timeline
Bank Teller/Personal Banker
United Community Bank in Perham
01.2025 - Current
Part Time Flexible Clerk
United States Postal Service, USPS
08.2019 - 12.2024
Rural Carrier
United States Postal Service
06.2016 - 07.2019
Customer Service Representative
Gate City Bank
05.2007 - 05.2016
Sales and Service Associate Academy - Sales and Services Associate Training Certification
High School Diploma -
Reynolds High School
Some College (No Degree) - Electronic Technology
Mt. Hood Community College
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