Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Wallace

Manassas,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

GMR
09.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

TECH

Prince William Hospital
02.2016 - 08.2020
  • Maintained patient stability by checking vital signs and weight.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided prompt and accurate services such as CPR and first aid during emergencies.
  • Provided personal hygiene assistance, giving baths and performing dress changes for patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Associate of Science - Health Information Technology

Ultimate Medical Academy - Clearwater
Clearwater, FL
02.2014

Skills

  • Microsoft Excel
  • Order Fulfillment
  • Fleet Dispatching
  • Senior Leadership Support
  • Active Listening
  • Customer Relations
  • Microsoft PowerPoint
  • Microsoft Word
  • Credit Card Payment Processing
  • Pressure Checking
  • Billing and Payment Processing
  • Correcting Discrepancies

Timeline

Customer Service Representative

GMR
09.2020 - Current

TECH

Prince William Hospital
02.2016 - 08.2020

Associate of Science - Health Information Technology

Ultimate Medical Academy - Clearwater

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Stephanie Wallace