Stephanie Watson
Osage City,US
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
14
14
years of professional experience
Work History
Tounament and Event Coodinator
GreatLife Golf And Fitness
2021.07 - Current
- Oversee day of event to make sure clients needs were met.
- Completed invoices for events
- Collaborated with golf course manager and staff on details of event.
- Made last minute changes
- Developed and adhered to timelines
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Collaborated with hosts to achieve expectations and vision for event.
- Established and managed communications with vendors, confirming service.
- Built great relationships with sponsors
- Keep calendar and logs of all contacts and events scheduled.
Clubhouse Assistant Manager
Osage City Golf Course
2017.02 - 2018.11
- Greeted members and ensured friendly relationships, attended board meetings, suggested ways to improve productivity, retained and assisted in memberships, handled cash, answered questions about the course and facility, assisted organizations in course tournaments
Performance Facilitator
Arise Virtual Solutions Inc. (Amazon Platform)
2012.12 - 2016.12
- Led and managed a team of 15 agents, assigned and monitored work tasks, educated agents on changing policy and protocol, taught agents new material, implemented improvements in productivity, handled all escalated callers, issued large refunds, ensured company policies and rules were followed, approved time sheets
Customer Service Agent
Arise Virtual Solutions Inc. (Amazon Platform)
2010.02 - 2012.02
- Maintained customer satisfaction rating of greater than 96%, troubleshooted customer account issues, achieved less than 5 minute average handle time on all calls, provided product help and website navigation, used discretion and good judgment when using company materials and supplies, responded to inquiries by clarifying information
Education
Some college (No degree) -
Highland Community College
Highland, KSHigh School -
Osage City High School
Osage City, Kansas01.2003
Skills
- Ability to work under pressure
- Quick decision making skills
- Ability to ensure lasting relationships
- Staff management
- Events Logistics Management
- Event Planning
- Operations Oversight
- Special Events Planning
- Expense Tracking
- Event Billing
- Client Relationship Development
- Sponsorship Development
Timeline
Tounament and Event Coodinator
GreatLife Golf And Fitness
2021.07 - Current
Clubhouse Assistant Manager
Osage City Golf Course
2017.02 - 2018.11
Performance Facilitator
Arise Virtual Solutions Inc. (Amazon Platform)
2012.12 - 2016.12
Customer Service Agent
Arise Virtual Solutions Inc. (Amazon Platform)
2010.02 - 2012.02
Some college (No degree) -
Highland Community College
High School -
Osage City High School
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