ROSALYN LOWE
Gulfport,MS
Summary
Effective advisor that communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help reach business and client goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Consultant / Snapshot Specialist
Progressive Insurance
11.2022 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
Patient Service Representative
Coastal Family Health Center
05.2018 - Current
- Processing patients' information, including reasons for seeking treatment and insurance information
- Entering patient information into clinical database and maintaining accurate patient records
- Communicating important information with appropriate staff members
- Answering patients' questions and providing guidance through concerns or issues
- Performs patient account responsibilities
- Responsible for making, changing or canceling appointments
- Responsible for revenue control
- Serves as support personnel to the clinical staff.
Compliance Specialist
Global Financial Aid Services
03.2017 - 03.2018
- Receives, reviews and verifies content of applications and supporting documents
- Responsible for all State Programs including awarding, reviewing and correcting students' confidential information in state database
- Responsible for coordinating reconciliation and state report in assistance with the Financial Ais Accountant to meet audit requirements
- Counsel and troubleshoot regarding financial aid eligibility
- Exercise professional judgement in assessing continued eligibility for financial aid
- 50 WPM Typist
- Effectively communicate potential issues to appropriate financial aid personnel.
Direct Care Worker/ Recreation Assistant
South MS Regional Center
03.2012 - 02.2017
- Maintain client records
- Maintain knowledge of current BMR guidelines
- Directs incoming calls
- Maintain general accounts
- Coordinate office calendar
- Type correspondence and other documents
- Compile and assemble data for reports
- Communicates to a variety of individuals (outside/inside agency) in the retrieval and disbursement of information
- Recommends ideas for improving department/ office operations
- Perform and monitors clerical requisitions
- Conducts recreation activities with groups in a public setting.
Sales Representative/Cashier
Beau Rivage Resort & Casino
06.2009 - 02.2012
- Sold products and services to customers
- Took money in the form of cash, credit and checks
- Validated checks
- Ensured excellent customer service
- Established and identified prices of goods, services or admissions, and tabulate bills using calculators, cash registers, and optical price scanners
- Bag, box, or gift-wrap merchandise.
Education
Gentry High School
Skills
- Experience with Microsoft Office- Word & Excel
- Excellent communication skills with a focus on customer service
- Client Relationships
- Attention to Detail
- 50 WPM
Volunteer Experience
Volunteer for Habit for Humanity of the Mississippi Gulf Coast
Timeline
Consultant / Snapshot Specialist
Progressive Insurance
11.2022 - Current
Patient Service Representative
Coastal Family Health Center
05.2018 - Current
Compliance Specialist
Global Financial Aid Services
03.2017 - 03.2018
Direct Care Worker/ Recreation Assistant
South MS Regional Center
03.2012 - 02.2017
Sales Representative/Cashier
Beau Rivage Resort & Casino
06.2009 - 02.2012
Gentry High School
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