Job Search Status
Open to workDesired start date: Immediately
Open To Work
Stephanie Webster
Amazon
Green Bay,WI
Work Preference
Summary
Experienced and motivated professional with a decade of success in customer service logistics and team leadership within high-pressure settings. Proficient in managing dispatch operations and coordinating deliveries while overseeing staff performance. Currently advancing knowledge in cybersecurity to strengthen technical and analytical skills.
Overview
6
6
years of professional experience
Work History
Package Delivery Driver
Amazon
Appleton, WI
08.2025 - Current
- Delivered packages efficiently across assigned routes, ensuring timely arrivals.
- Navigated using GPS to optimize delivery paths and reduce travel time.
- Verified delivery addresses and obtained signatures from customers upon receipt.
- Resolved delivery issues promptly, contributing to high customer satisfaction through friendly service.
- Updated customers on delivery status and addressed inquiries, enhancing communication and service experience.
- Inspected packages for damage prior to delivery, maintaining quality control standards.
- Collaborated with team members to adjust routes based on real-time conditions.
- Prioritized tasks effectively to meet service goals and improve operational efficiency.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Grocery Delivery Driver
Instacart
Green Bay, Wisconsin
02.2023 - 08.2025
- Delivered groceries on time while adhering to company standards for customer satisfaction.
- Delivered groceries on time, adhering to company standards for customer satisfaction.
- Accurately gathered and selected customer orders from local grocery stores.
- Inspected items for freshness and damage to ensure product quality during selection.
- Delivered exceptional customer service by effectively communicating and resolving issues for clients.
- Transported goods safely and efficiently to various locations.
- Bagged groceries with care, separating fragile items and maintaining temperature for perishables.
- Followed safety protocols while handling food items, including raw meats, produce, and dairy products.
Shift Manager
McDonald's Restaurant
Sheboygan, Wisconsin
10.2020 - 02.2023
- Supervised staff during peak hours to ensure operational efficiency.
- Scheduled employee shifts to align workforce with peak business periods, ensuring adequate coverage.
- Trained new team members on customer service and food safety standards.
- Managed inventory levels and coordinated supply orders for restaurant needs.
- Conducted daily inspections to verify cleanliness and safety compliance.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Implemented training programs to elevate team performance and skills.
- Collaborated with management on promotional initiatives and local marketing efforts.
RSC II Representative
Spectrum
Fond du Lac, Wisconsin
09.2019 - 07.2020
- Diagnosed and resolved technical issues in cable and internet services promptly.
- Supported field technicians in installation and configuration of residential and business services.
- Facilitated communication with technicians to minimize service disruptions during equipment issues.
- Demonstrated strong problem-solving skills to enhance operational efficiency.
- Directed technicians to next job assignments for optimized service delivery.
- Managed incoming requests and prioritized dispatch operations effectively.
- Monitored vehicle locations using GPS for timely updates on service status.
- Collaborated with team members to streamline dispatch processes and workflows.
Education
Undergraduate Certificate - Cyber Security
DeVry University
Lisle, IL01-2026
Graduate Certificate - Excellence in Customer Service
NCTI, Inc
Centennial, CO01-2020
Graduate Certificate - Cable Network Overview
NCTI, Inc
Centennial12-2019
Graduate Certificate - Competitive Services
NCTI, Inc
Centennial, CO11-2019
GED -
Fox Valley Technical College
Appleton, WI06-2010
Some College (No Degree) - Veterinary Technology
Globe University
Appleton, WISkills
- Technical troubleshooting
- Data analysis
- Risk assessment
- Team collaboration
- Effective communication
- Cybersecurity fundamentals and protocols
- Cloud security implementation
- Linux security and administration
- Encryption measures
- Time management
- Malware analysis
- Operating systems knowledge
- Network security strategies
- Windows OS proficiency
- Python programming
Timeline
Package Delivery Driver
Amazon
08.2025 - Current
Grocery Delivery Driver
Instacart
02.2023 - 08.2025
Shift Manager
McDonald's Restaurant
10.2020 - 02.2023
RSC II Representative
Spectrum
09.2019 - 07.2020
Undergraduate Certificate - Cyber Security
DeVry University
Graduate Certificate - Excellence in Customer Service
NCTI, Inc
Graduate Certificate - Cable Network Overview
NCTI, Inc
Graduate Certificate - Competitive Services
NCTI, Inc
GED -
Fox Valley Technical College
Some College (No Degree) - Veterinary Technology
Globe University