Stephanie Weeden
Buford,GA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic asset to the strategic account management team.
Overview
9
9
years of professional experience
Work History
Strategic Account Manager
Taylor Print Impressions (formerly Curtis 1000)
08.2022 - Current
- Manage 2 large strategic accounts - grossing over $10m/year
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Growth Sales Executive
Taylor Print Impressions (formerly Curtis 1000)
08.2021 - 08.2022
- Collaborated directly with potential clients, providing contract estimates and building trust that resulted in new customers grossing $50k +/year
- Ensured customers received quality customer service, reducing the likelihood of negative customer reviews
- Built and strengthened lasting customer relationships based on accurate price quotes and customer-centric terms
- Attended job training events, including courses and workshops that improved job performance including a Dale Carnegie course
- Input sales opportunities into Salesforce.com to follow the sales process
Inside Sales Representative
Curtis 1000
09.2018 - 07.2021
- Retained a book of business of 300+ clients
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Provide recommendations on new products and services to clients to reduce white space
- Maintain AR and keep all clients in good standing
- Cold calling, telephone and email sales
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Customer Service Representative / Account Support
Curtis 1000
07.2014 - 09.2018
- Actively maintained and updated customer accounts for my assigned sale representatives
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Kennesaw State University
Kennesaw, GASkills
- Key Account Generation
- Revenue Retention
- Marketing
- Scripting Expertise
- Order Processing
- Customer Relationship Management
- Business Process Optimization
- Strategic Account Planning
Timeline
Strategic Account Manager
Taylor Print Impressions (formerly Curtis 1000)
08.2022 - Current
Growth Sales Executive
Taylor Print Impressions (formerly Curtis 1000)
08.2021 - 08.2022
Inside Sales Representative
Curtis 1000
09.2018 - 07.2021
Customer Service Representative / Account Support
Curtis 1000
07.2014 - 09.2018
Kennesaw State University
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