Stephanie Weinrich
Fort Wayne,IN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Operations Manager
Concierge Family Practice
Toledo, OH
12.2022 - 03.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Oversaw financial management, budget management, accounting and payroll activities.
Assistant Manager/Medical Assistant
Mercy Family Practice
Toledo, OH
01.2018 - 12.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Home Health CNA
Compassionate Daughters Homecare
Toledo, OH
01.2013 - 04.2016
- Assisted patients with daily living activities, such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled individuals in their home environment.
- Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure.
- Administered medications according to physician instructions and monitored patient response.
- Supported non-ambulatory residents in range of motion exercises.
Education
Bachelor of Science - Health Administration
Herzing University
Toledo, OH12-2023
Associate of Science - Medical Assisting
Herzing University
Toledo, OH01-2018
Skills
- Incidents Management
- Business Planning
- Customer Service
- Organizational Management
- Patient Education
- Staff Management
- Problem-Solving Abilities
- Excellent Communication
- Training and Mentoring
- Teamwork and Collaboration
Accomplishments
- SP Award ( I showed professionalism in the workplace in May 2021)
Timeline
Operations Manager
Concierge Family Practice
12.2022 - 03.2024
Assistant Manager/Medical Assistant
Mercy Family Practice
01.2018 - 12.2022
Home Health CNA
Compassionate Daughters Homecare
01.2013 - 04.2016
Bachelor of Science - Health Administration
Herzing University
Associate of Science - Medical Assisting
Herzing University
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