STEPHANIE WELCH
Parrish,FL
Summary
Results-driven claims adjustor with experience evaluating complex veterinary claims, interpreting policy coverage, and delivering fair, timely resolutions. Prioritize mentoring staff, implementing best practices, and collaborating cross-functionally to align operational goals with business objectives. Combines strong analytical expertise with empathetic communication to support both policyholders and organizational success. Seeking a leadership role to drive efficiency, foster team development, and enhance claims operations within a growing organization.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
Pets Best
Remote
09.2024 - Current
- Streamline claims processing workflows to reduce turnaround time.
- Evaluate medical records and documentation to determine claim eligibility and accuracy.
- Analyze claims to ensure compliance with policy guidelines.
- Examine claim forms and other documents to determine insurance coverage.
- Facilitate open office hours to enhance accessibility and support for team members.
- Trained to support claims management by assisting in team-referred cases.
- Expertise in reviewing and processing complex conditions and rehabilitation claims.
- Execute thorough searches for medical records to support team operations.
Claims Administrative Representative
Pets Best Insurance
Sarasota, FL
05.2023 - Current
- Assess and review medical records to ensure proper routing and case handling
- Organize and upload medical records to ensure efficient turnaround time
- Accurately and efficiently enter insurance claim information into the Data Entry program
- Maintain daily contact with large internal department
- Provide administrative support to the front-line leader as needed
Veterinary Technician
Bradenton Veterinary Emergency
Bradenton, FL
11.2017 - Current
- Provide exceptional client service, client education, and patient care
- Obtain and enter client and patient information into the practice management software
- Set up and analyze patient samples
- Place intravenous and urinary catheters
- Triage: in person and via phone
- Venipuncture from the jugular, cephalic and saphenous veins
- Induction, monitoring and recovery of anesthesia
- Obtaining and interpreting blood pressure: doppler and oscillometric
- Calculate drug doses
- Maintenance and sterilization of surgical instruments
- Administer intravenous, intramuscular, subcutaneous, and oral medications
- Reception and administrative duties as needed
- Assist with other tasks as directed by Veterinarian
Veterinary Assistant
Desoto Animal Clinic
Bradenton, FL
03.2022 - 05.2023
- Provide exceptional client service, client education and patient care
- Obtain patient history and maintain electronic medical records
- Assist veterinarian in exam room
- Place intravenous catheters
- Triage: in person and via phone
- Venipuncture from the jugular, cephalic and saphenous veins
- Administer intravenous, subcutaneous, and oral medications
- Reception and administrative duties as needed
Veterinary Technician
Specialists in Companion Animal Neurology
Sarasota, FL
03.2015 - 10.2017
- Provide exceptional client service and patient care
- Place intravenous catheters
- Venipuncture from the jugular, cephalic, and saphenous veins
- Induction, monitoring, and recovery of anesthesia
- Position for and run routine MRI scans
- Obtaining and interpreting blood pressure: doppler and oscillometric, blood oximetry, and capnography
- Correctly calculate drug doses
- Proficiency in prepping and sterilizing neurosurgical instruments
- Ability to prepare and set up for neurosurgical procedures aseptically
- Placement of indwelling, male canine urinary catheters
- Administer intravenous, intramuscular, subcutaneous, and oral medications
- Manage appointments: obtain medical history and vitals, upkeep of entire medical record, invoicing, discharging, etc
- Assisted in the creation and implementation of training protocol
Education
St. Petersburg College
01-2016
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State College of Florida
03-2012
Skills
- Detail-oriented approach
- Proficient in computer applications
- Proactive self-starter
- Effectively manages responsibilities with little guidance
- Familiarity with veterinary terminology and procedures
- Responsive to change
- Contributes to team engagement
- Problem-solving skills
- Active listening
- Driven professional
Timeline
Claims Adjuster
Pets Best
09.2024 - Current
Claims Administrative Representative
Pets Best Insurance
05.2023 - Current
Veterinary Assistant
Desoto Animal Clinic
03.2022 - 05.2023
Veterinary Technician
Bradenton Veterinary Emergency
11.2017 - Current
Veterinary Technician
Specialists in Companion Animal Neurology
03.2015 - 10.2017
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State College of Florida
St. Petersburg College