Stephanie Whelan
East Falmouth,MA
Summary
Skilled registered nurse in many specialties with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in patient communication and staff support, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Knowledgeable nurse manager with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
25
25
years of professional experience
Work History
Clinical Laser Specialist and Practice Manager
CCS Laser Rejuvenation
04.2021 - Current
- Delivered personalized client consultations to assess skin rejuvenation needs and recommend appropriate treatments.
- Ensured adherence to safety protocols and treatment standards.
- Educated clients on post-treatment care, improving overall treatment effectiveness and outcomes.
- Assisted in developing marketing materials highlighting services and promotions for targeted clientele.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Boosted company's online presence by developing comprehensive digital marketing strategy.
- Managed appointment scheduling efficiently, enhancing client flow and satisfaction.
- Utilized advanced laser technology to perform treatments, ensuring precision and patient comfort.
Total Joint Program Coordinator
Falmouth Hospital
10.2017 - 04.2021
- Coordinated multi-departmental initiatives to enhance patient care and service delivery.
- Developed and implemented training programs for staff, improving operational efficiency and compliance.
- Streamlined communication processes between departments, ensuring timely information flow and collaboration.
- Analyzed program performance data to drive strategic decisions and optimize resource allocation.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Designed program implementation and maintenance plan.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Identified risks and developed mitigation plans.
Nurse Manager MS3
Falmouth Hospital
06.2008 - 04.2021
- Coordinated patient care delivery, ensuring adherence to clinical guidelines and safety protocols.
- Developed and implemented staff training programs to enhance nursing competencies and improve patient outcomes.
- Streamlined workflow processes, resulting in increased efficiency in daily operations and reduced wait times.
- Led multidisciplinary team meetings to assess patient needs and optimize care plans collaboratively.
- Monitored compliance with regulatory standards, facilitating audits and addressing areas for improvement promptly.
- Enhanced communication between departments, fostering teamwork and improving overall service delivery quality.
- Evaluated staff performance regularly, providing constructive feedback to promote professional growth and accountability.
- Managed budget allocations for nursing services, ensuring optimal resource utilization while maintaining high-quality care standards.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
Pediatric Clinical Supervisor
Falmouth Hospital
11.2004 - 06.2020
- Supervised clinical staff, ensuring adherence to policies and procedures.
- Developed training programs to enhance team skills and knowledge.
- Conducted performance evaluations, providing constructive feedback for improvement.
- Implemented best practices in patient care, optimizing service delivery.
- Analyzed operational workflows, identifying areas for process enhancement.
- Responded to crisis situations with calm and professional approach to optimize support.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Pediatric Registered Nurse
Brockton Pediatircs
04.2000 - 08.2004
- Administered medication and treatments to pediatric patients, ensuring adherence to safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse patient needs.
- Educated families on health management and post-discharge care, enhancing patient compliance and outcomes.
- Monitored vital signs and clinical symptoms, identifying changes that required immediate intervention or adjustment in care.
- Educated children about their medical conditions in age-appropriate language, empowering them to take an active role in managing their health.
- Administered vaccinations and medications accurately, ensuring optimal treatment efficacy and patient safety.
- Demonstrated excellent time management skills by prioritizing tasks and efficiently delegating responsibilities, ensuring all patients received timely care.
- Developed strong rapport with patients and families, fostering trust and confidence in the nursing team''s abilities.
Education
Quality Management
National Graduate School of Quality Management
Falmouth, MA06-2014
Bachelor of Science - Nursing
University of Massachusetts Dartmouth
North Dartmouth, MA06-1999
Skills
- Quality improvement
- Department management
- Policy development
- Staff leadership
- Staff development
- Patient education and advocacy
- Conflict management
- Performance improvement
- Expert problem solving
- Documentation management
- Analytical thinking
Accomplishments
- Led and collaborated with a multidisciplinary team in the preparation for and achievement of Joint Commission Certification for Total Knees, Total Hips and Total Shoulders
- Achieved highest patient satisfaction scores among inpatient units through effectively collaborating with staff members to work towards goals.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Clinical Laser Specialist and Practice Manager
CCS Laser Rejuvenation
04.2021 - Current
Total Joint Program Coordinator
Falmouth Hospital
10.2017 - 04.2021
Nurse Manager MS3
Falmouth Hospital
06.2008 - 04.2021
Pediatric Clinical Supervisor
Falmouth Hospital
11.2004 - 06.2020
Pediatric Registered Nurse
Brockton Pediatircs
04.2000 - 08.2004
Quality Management
National Graduate School of Quality Management
Bachelor of Science - Nursing
University of Massachusetts Dartmouth
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