Open To Work
Stephanie Whitehead
Hendersonville,NC
Work Preference
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Job Scheduling Coordinator
Pye-Barker Fire and Safety
Hendersonville, NC
04.2023 - 04.2026
- Coordinated scheduling for service and inspection appointments for a team of 15 technicians.
- Managed communication between clients and field teams to ensure seamless service delivery.
- Monitored project timelines, adjusting schedules proactively to meet changing demands and deadlines.
- Enhanced staff morale by considering individual preferences and constraints when scheduling shifts.
- Ensured customer compliance by submitting inspection reports and deficiency corrections.
Office Manager (Remote-PRN)
Gallaghers Hardwood Flooring
San Marcos, CA
08.2002 - 04.2024
- Developed and maintained filing systems, ensuring easy access to important documents.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Completed weekly payroll for 5 employees.
- Oversaw scheduling and appointment setting for Sales and Service team.
Medical Billing Specialist (Temp position)
CAROLINA INTERNAL MEDICINE
Asheville, NC
10.2022 - 12.2022
- Filed and updated patient information and medical records for approximately 300 patients.
- Posted and adjusted payments from insurance companies.
- Processed payment via telephone and customer portals with focus on accuracy and efficiency.
- Located errors and promptly refiled rejected claims.
Office Manager
Ashley Home Design
Escondido, CA
11.2011 - 08.2013
- Managed scheduling and coordination of appointments for sales & service team of 10 technicians.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Manager
Spotless Commercial Cleaning
Murrieta, CA
03.2008 - 08.2013
- Streamlined inventory management processes, reducing overhead costs and waste.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Representative
Evelle
Carlsbad, CA
10.2010 - 09.2011
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Developed product knowledge to effectively address customer inquiries and objections.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed over 80 phone calls per day.
Customer Service/Administration Assistant
Trench Plate Rental Co.
San Marcos, CA
11.2006 - 02.2008
- Coordinated scheduling and logistics for equipment rental, ensuring timely delivery to clients.
- Developed and maintained customer databases, enhancing record accuracy and retrieval efficiency.
- Assisted in processing rental agreements, verifying compliance with company policies and procedures.
Billing Administrative Assistant
California Healthcare Medical Billing
Escondido
01.2009 - 01.2010
- Enhanced billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
Administrative Assistant
Stop the Sun, inc.
Escondido, CA
02.2010 - 09.2010
- Managed scheduling and calendar appointments, optimizing time management for Sales team.
- Implemented process improvements, streamlining administrative tasks and reducing turnaround times.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School Diploma -
Foothills High School
San Marcos, CASkills
- Customer Service & Support
- Office administration
- Construction Administration
- Organizational and Time management skills
- Good communication skills and Phone Etiquette
- Microsoft Software
- Schedule coordination
- Problem-solving, investigating inaccurate correspondence, and correcting the issue
Timeline
Job Scheduling Coordinator
Pye-Barker Fire and Safety
04.2023 - 04.2026
Medical Billing Specialist (Temp position)
CAROLINA INTERNAL MEDICINE
10.2022 - 12.2022
Office Manager
Ashley Home Design
11.2011 - 08.2013
Customer Service Representative
Evelle
10.2010 - 09.2011
Administrative Assistant
Stop the Sun, inc.
02.2010 - 09.2010
Billing Administrative Assistant
California Healthcare Medical Billing
01.2009 - 01.2010
Office Manager
Spotless Commercial Cleaning
03.2008 - 08.2013
Customer Service/Administration Assistant
Trench Plate Rental Co.
11.2006 - 02.2008
Office Manager (Remote-PRN)
Gallaghers Hardwood Flooring
08.2002 - 04.2024
High School Diploma -
Foothills High School