Stephanie Williams
Sacramento,CA
Summary
Goal-oriented administrative and customer service professional experienced in office management, financial administration and tenant relations. Knowledgeable about collection procedures, violations and eviction orders. Advanced skills in Yardi Voyager.
Overview
15
15
years of professional experience
Work History
Assistant Community Director
FPI Management
09.2022 - Current
- Managed administrative functions like month-end close and contract preparation.
- Collected rent and utilities for 240-unit property.
- Conducted property checks and addressed violations with residents.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Apartment Leasing Consultant
FPI Management
12.2008 - 09.2022
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Engaged in up to 30 calls per day and responded to email and voicemail messages daily
Education
Associate of Arts - Paralegal Studies
MTI College
Sacramento, CA06.2017
Skills
- Administrative Duties
- Lease Documents
- Resident Relations
- Rent Collection
- Assisted Community Director with overseeing daily operations
- Assisted with Lease-up of property
- Familiar with Yardi Affordable, Yardi Voyager and On-Site
Accomplishments
Currently up-to-date with all Grace Hill Training
Timeline
Assistant Community Director
FPI Management
09.2022 - Current
Apartment Leasing Consultant
FPI Management
12.2008 - 09.2022
Associate of Arts - Paralegal Studies
MTI College
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