Stephanie Wilson
Brooklyn
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
Work History
Buyer's Assistant
Culture Boutique
Brooklyn
08.2023 - Current
- Supported buyers in selecting merchandise for diverse cultural products.
- Assisted with inventory management and stock replenishment processes.
- Coordinated product samples and vendor communications for evaluations.
- Researched market trends to inform purchasing decisions and strategies.
- Collaborated with sales team to align inventory with customer demand.
- Kept inventory within ideal minimum and maximum levels with skilled management.
- Vetted suppliers' prices, quality and delivery speed to help select optimal vendors.
Store Manager
Woodstack
Brooklyn
08.2019 - 07.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Analyzed financial data to identify areas of improvement.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Receptionist
Urban Beauty
Manhattan
12.2016 - 05.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Restaurant Hostess
rare bar and grill
Manhattan
04.2016 - 06.2017
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Communicated with kitchen staff regarding customer feedback or complaints.
Activity Director
Esplanade staten island
Staten Island
10.2014 - 04.2016
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Created monthly activity calendars with a variety of recreational options.
- Assisted residents with physical activities such as walks and exercise classes.
- Lead weekly outings to local attractions such as parks and museums.
- Provided education about healthy lifestyles through lectures and workshops.
Home Health Aide
Stella Orton Home Care
Staten Island
08.2011 - 06.2013
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
Education
High School Diploma -
Concord High School
Staten Island, NYSkills
- Operations Management
- Risk Management
- Project Management
- POS Systems
- Payroll Management
- Supply Ordering
- Loss Prevention
- Shift Scheduling
- Employee Training
- Report Generation
- Revenue Generation
Education and Training
other
Timeline
Buyer's Assistant
Culture Boutique
08.2023 - Current
Store Manager
Woodstack
08.2019 - 07.2023
Receptionist
Urban Beauty
12.2016 - 05.2019
Restaurant Hostess
rare bar and grill
04.2016 - 06.2017
Activity Director
Esplanade staten island
10.2014 - 04.2016
Home Health Aide
Stella Orton Home Care
08.2011 - 06.2013
High School Diploma -
Concord High School