Stephanie Wydick

Assisted in analyzing and summarizing clinical documentation to support SIU and legal teams in risk mitigation and identification of inconsistencies. Provided operational support and consulting for long-term care insurance clients, including claim reviews, appeals, and customer service correspondence with policyholders. Fostered relationships with internal and external stakeholders. Monitored client feedback to pinpoint areas for improvement. Resolved operational issues effectively. Developed strategies to enhance customer service and satisfaction. Demonstrated excellent time management skills while working remotely and maintaining strong relationships.

Directed a diverse team, including Physical, Occupational, and Speech therapists, to navigate the evolving healthcare landscape during the pandemic. Executed profitability analysis and managed budget allocations to optimize financial performance. Evaluated performance data to identify and implement process enhancements. Facilitated cross-departmental planning sessions to enhance collaboration and strategic alignment. Oversaw quality assurance of documentation for billing and insurance audits. Resolved patient care and billing documentation challenges through effective problem-solving strategies. Enhanced productivity by implementing staff coaching and mentoring programs. Spearheaded vendor contract negotiations and management to drive new business opportunities. Executed system troubleshooting and managed technical escalation processes.

Supported daily operations of a small team of therapists. Assisted in analyzing business data, managing budgets, scheduling, and staffing. Participated in facility and organization meetings to promote effective communication and collaboration for patient care. Motivated staff to achieve company goals and improve patient outcomes.

Scheduled daily operations for therapy team. Supported staff during clinical and stand-up meetings in absence of director. Assisted with staff education and in-service training during 12-week leave of absence for director. Delivered patient care according to physical therapist's plan, including strengthening exercises, gait and transfer training, wheelchair management, and positioning. Utilized various modalities such as electrical stimulation, diathermy, and ultrasound. Provided manual therapy. Participated in patient care conferences. Completed clinical documentation. Educated patients and caregivers.

Assisted patients in their homes by applying organizational and time management skills to deliver physical therapy services. Supported patient safety through balance, gait, and transfer training. Provided pain management techniques using massage, ultrasound, and education on body mechanics and environmental safety.

Assisted with operational tasks such as cash management, store opening and closing, staffing, scheduling, and inventory management. Supported marketing efforts through product displays and store layout planning. Motivated and coached staff to enhance performance and conducted business data analysis. Provided excellent customer service to meet company goals and create positive experiences. Helped mitigate theft and manage risks to minimize losses. Participated in management training program in 2007.