STEPHANIE YATES
Cocoa,FL
Summary
Dynamic project specialist with a proven track record at A-LIGN, excelling in program management and process improvement. Recognized for enhancing operational efficiency and fostering collaboration across teams. Proficient in Salesforce and committed to delivering exceptional customer service while meeting deadlines. Passionate about driving success through innovative solutions and strategic planning.
Overview
13
13
years of professional experience
Work History
Deal Desk/Contract Specialist
A-LIGN, Cybersecurity Firm
Remote, FL
04.2024 - Current
- Facilitate support for sales team regarding Statement of Works and Addendums as needed.
- Evaluate opportunities to ensure alignment with company policies and compliance standards.
- Work alongside sales, legal, and project management teams to address deal-related challenges.
- Provide assistance to sales representatives when required, to enhance performance.
- Create and maintain guidelines and training resources on best practices for Deal Desk processes.
- Analyze contract requirements and compliance for cybersecurity projects.
PMO Master Scheduler/Project Specialist
A-LIGN, Cybersecurity Firm
Remote, FL
10.2021 - 04.2024
- Recognized as 'Innovate Constantly' Nominee for two consecutive years, July 2022 and 2023.
- Developed and implemented processes that increased operational efficiency.
- Managed resource assignments to optimize project execution and staff utilization.
- Ensured accurate scheduling of billing milestones and timely client invoicing.
- Utilized Salesforce CRM for efficient account management and client communications.
- Coordinated projects across departments, assisting managers with administrative tasks.
- Maintained precise records of project activities including documentation, costs, timelines, and invoices.
- Sent welcome emails to onboard new clients, fostering strong initial relationships.
Business Operations Project Specialist/Training Coordinator
BAE Systems
Reston, VA
11.2019 - 10.2021
- Fulfillment of GXP software using Salesforce (CRM) for military orders following all Government policies and procedures
- Purchased and tracked all Business Operations expenses (shipping supplies/products)
- Provided military personnel with training support coordination
- Developed and maintained relationships with internal and external stakeholders
- Created monthly on call schedule for Customer Technical Support team
- Managed all software product packaging inventory and training manuals
- Submitted purchase requisitions for annual renewals with third party vendors
- Assisted Salesforce admin with administrative tasks and coordinated new workflows
- Training Coordinator responsibilities included creating training documents, assigning instructors for upcoming classroom/virtual training sessions, tracked all training manual inventory stored at 5 locations throughout the country, created training certificates for students, and provided customer support
- DoD Security Clearance
Project Coordinator - Sales Support, Team Lead Trainer
Guest Worldwide, Sysco
Reston, VA
09.2014 - 11.2019
- Executed project management and strategic planning for hotel opening operational supplies.
- Collaborated with sales, accounting, buyers/vendors, distribution, and Hilton Corporate for each order.
- Enhanced sales team effectiveness by providing brand standards, product information, and marketing initiatives.
- Updated training manuals and streamlined onboarding processes for new hires.
- Participated in interviews to select qualified candidates for positions.
- Cultivated relationships with customers and internal sales teams to ensure satisfaction.
Assistant Front Office Manager
The Radisson Hotel
Arlington, VA
10.2012 - 09.2014
- Oversaw front office operations to include scheduling
- Lead team to achieve company and brand standards
- Corrected billing and payroll edits
- Monitored labor costs to budget figures
- Troubleshot Opera PMS and Micros system
- Responded to guest surveys on TripAdvisor
- Full-service property
Education
Certified Scrum Master -
Scrum Alliance
05.2022
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Chantilly, VA03.2011
Skills
- Program management and task coordination
- Problem solving and decision making
- Attention to detail and organization
- Time management
- Collaboration skills
- Process improvement
- Salesforce expertise
- Microsoft Office 365 proficiency
- Google Workspace knowledge
- SharePoint experience
- Concur familiarity
- Peoplesoft skills
- HighJump software knowledge
- WordPress development
- Opera PMS usage
- Windows operating system proficiency
- Micros system experience
- Skype communication skills
- Customer service excellence
- Multi-tasking ability
- Deadline adherence
Volunteer Experience
- Administrative Assistant, Life Ticket Church, Herndon, VA, 08/01/17, 04/01/21, Managed church's database system, Kept member's profiles up to date, Assisted with coordination of projects/events, Attended leadership meetings, Initiated background checks for mentorship programs
- Girl Talk Mentorship Program, Girl Talk, Herndon, VA, 08/01/17, 07/01/20, Met with the girls weekly to provide strategies on how to overcome life and the circumstances it brings, with fun and an abundance of love.
Awards
- "Innovate Constantly" Nominee, 07/01/22
- "Innovate Constantly" Nominee, 07/01/23
- "Star Award" Exceeding customer expectations, 07/01/19
Technology Proficiencies
- Salesforce
- Microsoft Office 365
- Google Workspace
- SharePoint
- Concur
- Peoplesoft
- HighJump
- WordPress
- Opera PMS
- Windows
- Micros System
- Skype
Timeline
Deal Desk/Contract Specialist
A-LIGN, Cybersecurity Firm
04.2024 - Current
PMO Master Scheduler/Project Specialist
A-LIGN, Cybersecurity Firm
10.2021 - 04.2024
Business Operations Project Specialist/Training Coordinator
BAE Systems
11.2019 - 10.2021
Project Coordinator - Sales Support, Team Lead Trainer
Guest Worldwide, Sysco
09.2014 - 11.2019
Assistant Front Office Manager
The Radisson Hotel
10.2012 - 09.2014
Certified Scrum Master -
Scrum Alliance
Associate of Applied Science - Criminal Justice
ITT Technical Institute