Stephanie Ybarra
Austin,TX
Summary
Proven security and management professional with extensive experience in CCTV Monitoring and fostering teamwork. Demonstrated ability to enhance safety and operational efficiency, achieving significant improvements in security protocols. Skilled in Incident Response and Customer Service, ensuring high levels of client satisfaction and team coordination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Security Monitor
ANewEntry
07.2023 - Current
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed random drug tests on clients
- House cleaning and food prepping
- Assisted in emergency situations, providing timely response and coordination with first responders.
Security Officer
Allied Universal Security Services
01.2017 - 10.2021
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Store Manager
CubeSmart Self Storage
02.2017 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Completed collection calls on delinquent accounts.
- Collected and prepared all documents for auction sales.
- Kept property clean from debris.
- Completed new lease agreements and explained all details before signing.
- Leased company vehicle truck out
Education
Certificate -
Southern Careers Institute Inc
Austin, TX02.2017
GED -
Austin Learning Academy
Austin, United States06.2012
Skills
- CCTV Monitoring
- Incident Response
- Incident documentation
- Access Control Management
- Teamwork capabilities
- Self Motivation
- Data Entry
- Security operations experience
- Attention to Detail
- Multitasking
- Customer Service
- Reliable and Responsible
Timeline
Security Monitor
ANewEntry
07.2023 - Current
Store Manager
CubeSmart Self Storage
02.2017 - 09.2020
Security Officer
Allied Universal Security Services
01.2017 - 10.2021
Certificate -
Southern Careers Institute Inc
GED -
Austin Learning Academy
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