Stephanie Yousef
Lee,FL
Summary
Dynamic customer service skills, with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising. Skilled in inventory management and team leadership, I excel in training staff and resolving customer issues, fostering a collaborative environment that promotes operational excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
Jimmie’s Auto Truck Plaza
Lee, FL
06.2023 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Forklift Operator
Valencia Pipe Company
Kingman, AZ
05.2020 - 06.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Debt Collection Specialist
AmerAssist
Columbus, OH
03.2015 - 01.2020
- Promoted a positive work environment through teamwork, collaboration, and ongoing training for fellow collection specialists.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
- Reduced time spent on manual tasks by automating routine processes in the collection management system.
- Maximized revenue recovery through thorough investigation of debtor accounts for any discrepancies or errors in billing records.
- Provided exceptional customer service during collections calls, leading to positive feedback from clients and improved relationships with debtors.
- Decreased delinquency rates through consistent follow-ups, negotiation skills, and timely resolution of disputes.
- Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.
- Maintained accurate and up-to-date records in collection management systems, ensuring efficient tracking and reporting of account statuses.
Administrative Assistant
TruCheck
Columbus, OH
02.2009 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
Criminal Justice
ITT Technical Institute
Columbus, OHHigh School Diploma -
Reynoldsburg Highschool
Reynoldsburg, OH2005
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- POS systems
- Operations management
Timeline
Store Manager
Jimmie’s Auto Truck Plaza
06.2023 - 11.2024
Forklift Operator
Valencia Pipe Company
05.2020 - 06.2023
Debt Collection Specialist
AmerAssist
03.2015 - 01.2020
Administrative Assistant
TruCheck
02.2009 - 03.2015
Criminal Justice
ITT Technical Institute
High School Diploma -
Reynoldsburg Highschool