Stephanie Zamudio
Phoenix,AZ
Summary
Proven track record in enhancing safety and security measures, notably with Phoenix Union High School District. Excelled in emergency response, compliance, and risk reduction. Skilled in training and mentoring, demonstrating exceptional teamwork and problem-solving abilities. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging strong organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Safety Team Member
Phoenix Union High School District
Phoenix, AZ
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
TSA Agent
Homeland Security
Phoenix, AZ
02.2022 - 03.2023
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Maintained compliance with TSA regulations, ensuring adherence to strict security protocols.
- Reduced risk of prohibited items entering secure areas through meticulous inspections.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Assisted in deterring potential threats by performing regular and random security checks.
Operations Assistant
Roughriders Pizza/ B-Fifty Brew
Minot AFB, ND
10.2016 - 11.2019
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Streamlined operations by implementing efficient inventory management systems.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Barista Shift Supervisor
Starbucks
Seabeck, WA
02.2012 - 02.2015
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Education
Bachelors Degree Psychology/ Sports Performance - Psychology
Grand Canyon University
Phoenix, AZHigh School Diploma -
North Mason Senior High School
Belfair, WA06.2011
Skills
- Safety and compliance inspections
- Safety policies
- Training and mentoring
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Safety Team Member
Phoenix Union High School District
04.2023 - Current
TSA Agent
Homeland Security
02.2022 - 03.2023
Operations Assistant
Roughriders Pizza/ B-Fifty Brew
10.2016 - 11.2019
Barista Shift Supervisor
Starbucks
02.2012 - 02.2015
Bachelors Degree Psychology/ Sports Performance - Psychology
Grand Canyon University
High School Diploma -
North Mason Senior High School