Summary
Overview
Work History
Education
Skills
References
Timeline
Server

Stephanie Zuercher

HAMPTON,VA

Summary

I am an asset to any company I work for. I am a motivated server and bartender with engaging personality and flexible approach. Upbeat, friendly and anticipate a customer needs to facilitate enjoyable dining experiences.

I am never one to "call out of work". Dependability is one of the many traits. Reliable and the one who is called when the company is short staffed and needs help. I have an organized personality and like to work and live in organization.

Adaptability is a trait that helps handle any problems I may face. Exceptional communication and multi-tasking skills. Proven success providing high-quality customer service in a fast-paced and high-stressed environments. I am hard working a passionate at any job I am tackling and do so with a positive attitude.

Overview

9
9
years of professional experience

Work History

Server

First Watch Daytime Cafe
Newport News, VA
03.2022 - Current
  • Worked with POS system to place orders.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Providing excellent service in a fast-paced atmosphere.

Bartender and Caterer

Blue Water Bay
Melrose, FL
06.2020 - 02.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.

Server and Cocktail Waitress

RagtimeTavern Seafood And Grille
Atlantic Beach, FL
03.2014 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Personally served and managed over 50 customers per day
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Checked guests' identification before serving alcoholic beverages.

Insurance Billing Specialist

Beaches Family Medical
Jacksonville Beach, FL
11.2012 - 04.2013
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Monitored outstanding invoices and performed collections duties.

Housekeeper

Walt Disney World Resort
Orlando, FL
08.2011 - 01.2012
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Learned to fold towels into animals for final touch with every job.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Changed bed linens and collected soiled linens for cleaning.
  • Managed 20 plus rooms per day, occupied or vacant.

Education

No Degree - Liberal Arts And General Studies

Florida State College At Jacksonville
Jacksonville, FL

No Degree - Liberal Arts And General Studies

Lehigh Carbon Community College
Schnecksville, PA

High School Diploma -

Northern Lehigh High School
Slatington, PA
06.2011

Skills

  • Warm and Friendly
  • Guest Satisfaction
  • Active Listening
  • Phone Inquiries
  • Time Management
  • Detail-Oriented
  • Patron Experiences
  • Cool Under Pressure
  • Performance improvement

References

Cathy Wagner [General Manager at Ragtime Tavern]

cathy.wagner@ragtimetavern.com

904-241-7877


Morgan Lambert [Manager at Blue Water Bay]

352-256-4714



Timeline

Server

First Watch Daytime Cafe
03.2022 - Current

Bartender and Caterer

Blue Water Bay
06.2020 - 02.2022

Server and Cocktail Waitress

RagtimeTavern Seafood And Grille
03.2014 - 03.2020

Insurance Billing Specialist

Beaches Family Medical
11.2012 - 04.2013

Housekeeper

Walt Disney World Resort
08.2011 - 01.2012

No Degree - Liberal Arts And General Studies

Florida State College At Jacksonville

No Degree - Liberal Arts And General Studies

Lehigh Carbon Community College

High School Diploma -

Northern Lehigh High School

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Stephanie Zuercher