Stephanie Zwieryznski
Mansfield,Texas
Summary
As a well rounded, energetic, people oriented business professional; I am an effective communicator. Having over 13 years of experience in the auto finance industry with a strong emphasis on Risk Management, Collections, Loss Mitigation, Customer Service and Quality Assurance. I am a strong team member with the ability to inspire trust and build relationships with employees as well as external partners. I am a very detailed oriented individual and I am able to manage multiple priorities while working in a fast-paced environment. Strong problem solving, verbal/written communication, presentation and organization skills.
Overview
15
15
years of professional experience
Work History
Remarketing Operations Team Lead
Flagship Credit Acceptance
Coppell , TX
10.2015 - Current
- Provide thorough and accurate documentation to accounts
- Assist with company merger and creating new processes and procedures for new systems and staff
- Service accounts by investigating problems and finding resolutions to minimize risk
- Assign accounts out for repossession, stat repossessions and prepare vehicle and title work for sale of vehicle
- Responsible for sending out all Notice of Intent to Sell letters and all Deficiency Balance letters on Repossessed and sold accounts.
Collections Team Manager
Regional Acceptance Corporation
Arlington , TX
06.2008 - 10.2015
- Responsible for auditing calls to ensure proper negotiating and efficient call handling is achieved on every call
- Efficienctly addressed escalated calls from employees and staff
- Maintaining compliance with Fair Debt Collections Practice Act (FDCPA) and Telephone Consumer Protection Act (TCPA) through QA call monitoring for each employee
- Stated Repossessions, assisted customers with the reinstatement process, worked personally with auctions getting the vehicle ready for sale, repo titles
- Responsible for a team of 6-8 collection Representatives, including training and coaching.
Education
University of Phoenix
Tempe, AZSkills
Customer Relations
undefinedTimeline
Remarketing Operations Team Lead
Flagship Credit Acceptance
10.2015 - Current
Collections Team Manager
Regional Acceptance Corporation
06.2008 - 10.2015
University of Phoenix
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