Stephanie D. Smith
Easley,SC
Summary
Dynamic Funeral Director with extensive experience recognized for enhancing client satisfaction through empathetic communication and regulatory compliance. Proven ability to ensuring compassionate service delivery while managing multiple projects effectively. Detail-oriented and skilled in team coordination, committed to excellence in all aspects of funeral service.
Overview
18
18
years of professional experience
Work History
Advance Planning Funeral Director
Dillard-Hillcrest Funeral Home & Memorial Park
04.2023 - 02.2025
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
Funeral Director & Embalmer
Robinson Funeral Homes
03.2017 - 09.2021
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Performed embalming procedures and updated case study reports.
Funeral Director/Location Manager
Mackey Mortuary at Century Drive
12.2006 - 01.2017
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
- Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
Education
Associate in Business - Funeral Service
Piedmont Technical College
Greenwood, SCAssociate of Science - General Studies
Youngstown State University
Youngstown, OHSkills
- Pricing strategy development
- Empathetic communication
- Regulatory compliance
- Team schedule coordination
- Compassionate listener
- Sales experience
- Proficient in MS Word
- Collaborative teamwork
- Proficient in prioritizing tasks
- Effective troubleshooting skills
- Detail-oriented approach
Timeline
Advance Planning Funeral Director
Dillard-Hillcrest Funeral Home & Memorial Park
04.2023 - 02.2025
Funeral Director & Embalmer
Robinson Funeral Homes
03.2017 - 09.2021
Funeral Director/Location Manager
Mackey Mortuary at Century Drive
12.2006 - 01.2017
Associate in Business - Funeral Service
Piedmont Technical College
Associate of Science - General Studies
Youngstown State University
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