Yes
Stephanie Gblobehi Koudou Keita
Customer Service Representative
Katy,TX
Overview
8
8
years of professional experience
2
2
Certifications
1
1
Language
Work History
Sales Associate Specialist
Metamorfos Braid
Cypress, TX
05.2015 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Arts -
Houston Community College
Houston, TX 09.2019 - 02.2020
Skills
Product promotions
Sales expertisee
Sales expertise
Store opening and closing
Point of sale operation
Cash Handling
Product and service sales
Sales trends
Till counting
Stocking and replenishing
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Affiliations
Happy and friendly
Additional Information
As a customer service representative, I will be the first point of contact for your valued customer., delivering exception service and support to ensure their satisfaction. I will play a crucial role in maintaining positive customer relationships and upholding the company's commitment to outstanding service.
Software
Certification
Licensed [Job Title] - [Timeframe]
Interests
Be employed
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate of Arts -
Houston Community College
09.2019 - 02.2020
Sales Associate Specialist
Metamorfos Braid
05.2015 - Current