Stephanie Stephens
Decatur,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Underwriting Manager
UPS Capital Corporation
Atlanta, GA
08.2022 - Current
- Analyzed data to identify trends in customer risk profiles and recommend appropriate action plans.
- Developed relationships with external stakeholders such as brokers, agents, auditors.
- Managed a team of underwriters to ensure accurate and timely processing of applications.
- Collaborated with legal counsel on complex claims or disputes involving coverage or denial of coverage decisions.
- Provided guidance and support to underwriting supervisors in decision-making processes.
- Coordinated with sales staff to develop strategies for addressing potential risks associated with clients' requests.
- Developed and implemented best practices for insurance underwriting processes.
- Evaluated existing policies and procedures related to the underwriting process and make necessary revisions.
- Created internal policies and procedures related to the underwriting process.
- Monitored progress on individual cases to ensure compliance with policy guidelines.
Underwriting Manager
UPS Capital Corporation
Atlanta, GA
01.2018 - 08.2022
- Evaluated existing policies and procedures related to the underwriting process and make necessary revisions.
- Resolved any issues that may arise during the underwriting process.
- Participated in regular meetings with senior leadership teams to discuss current market trends.
- Identified areas of improvement within the organization's underwriting department.
- Managed a team of underwriters to ensure accurate and timely processing of applications.
- Assisted in the development of training materials for new hire underwriters.
- Developed relationships with external stakeholders such as brokers, agents, auditors.
Cargo Underwriter
UPS Capital Corporation
Atlanta, GA
01.2015 - 01.2018
- Perform key task such as quoting and binding Cargo Insurance opportunities on Oceanwide
- Conduct in-depth analysis and handle the processing policy renewals
- Review reports in making informed decisions on book of business
- Respond to all inquiries and concerns of internal customers and salespeople
- Maintain utmost accuracy and detailed information regarding decisions on underwriting
- Efficiently generating insurance documents, including policy documents, adjustments, and endorsements, while processing non-renewals and reinstatement of coverage; and policy cancellations of coverage
- Built positive relationships with the Sales Team
- Ascertained that all file documentation complies with underwriting and authority level standards and passes all audits.
Subrogation Claim Supervisor
UPS Capital Corporation
Atlanta, GA
01.2013 - 01.2015
- Took charge of settling subrogation claims and collecting claims payments from transportation carriers
- Supervised the work of two direct reports
- Conducted meetings with company’s committee and monthly volunteer opportunities, while promoting participation of colleagues in United Way events
- Coordinated volunteer events for the entire organization.
Education
Certificate of Paralegal Studies -
Clayton State University
Bachelor of Business Administration in Accounting -
Georgia Southwestern State University
Skills
- Finance and Accounting Benchmarking
- Insurance Policy Investigations
- Client Relations and Retention
- Risk Management and Underwriting
- Regulatory Compliance and Standards
- Continuous Process Improvement
- Claims and Account Management
- General Ledger and Journal Entries Administration
- Active Listening
- Time Management Abilities
- Interpersonal Communication
- Problem-Solving
Affiliations
- Board of Directors, Bobby Dodd Institute
- Member, National Paralegal Honor Society (LEX)
Certification
- Property and Casualty Insurance License
- Property and Casualty Adjuster License
- Life Insurance License
Page
1
Qualifications Summary
Analytical, growth-driven, and goal-oriented professional, with comprehensive and hands-on experience in finance and insurance underwriting processes. Effective at building and cultivating long-term relationships with diverse individuals and all levels of management to ensure the achievement of corporate goals and objectives. Proficient with Microsoft Office Suite, Oceanwide Bridge, and Guidewire.
Personal Information
Title: Insurance Underwriter
Timeline
Senior Underwriting Manager
UPS Capital Corporation
08.2022 - Current
Underwriting Manager
UPS Capital Corporation
01.2018 - 08.2022
Cargo Underwriter
UPS Capital Corporation
01.2015 - 01.2018
Subrogation Claim Supervisor
UPS Capital Corporation
01.2013 - 01.2015
Certificate of Paralegal Studies -
Clayton State University
Bachelor of Business Administration in Accounting -
Georgia Southwestern State University
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