Stephanie Lynne Armstrong -Roulac
Philadelphia,PA
Summary
Dynamic professional with a proven track record at the IRS, excelling in fast-paced environments. Adept at problem-solving and time management, I foster collaboration and deliver exceptional customer service. Known for attention to detail and adaptability, I thrive in diverse settings, ensuring efficient operations and strong team relationships.
Overview
15
15
years of professional experience
Work History
Tax Services (CAF)
Internal Revenue Service, IRS
Philadelphia, PA
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
School Bus Attendant
Philadelphia School District
Philadelphia, PA
09.2018 - 06.2023
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
- Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced State safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Assisted administration with assignment of students to bus routes and prepared reports using Software.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Assisted juvenile passengers in crossing roadway safely.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Distributed completed school bus routes to bus contractors and appropriate schools.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Reported any notable incidents or behavioral concerns directly to school administrators for appropriate action steps.
- Facilitated smooth transitions between school day activities by assisting students with timely arrival at relevant destinations.
- Provided first aid care when needed, addressing minor injuries and ensuring overall student health.
- Supported diverse passengers by understanding individual needs and adjusting assistance accordingly.
- Collaborated with bus drivers to establish efficient routes, minimizing travel time and maximizing punctuality.
- Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
- Participated in ongoing professional development opportunities to stay informed about best practices in student transportation services.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
- Promoted positive interactions among peers, mediating conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Built rapport with parents and guardians, fostering open communication channels for questions or concerns related to bus transportation.
- Contributed to an inclusive environment by treating all students fairly regardless of background or abilities.
- Improved communication between parents and school staff by promptly reporting incidents or concerns related to students'' wellbeing.
- Enforced school policies regarding bus behavior, instilling responsibility in students from an early age.
- Developed strong relationships with students, fostering trust and promoting a sense of community during daily commutes.
- Aided in the safe evacuation of students during emergency drills, ensuring a thorough understanding of safety protocols.
- Checked to make sure students boarded correct bus, particularly for younger children.
- Maintained clean, tidy and obstruction-free bus interior.
- Calmed unruly students during bus rides and helped prevent repeated disruptions.
- Accompanied driver throughout assigned routes on each school day.
- Cultivated trusting relationships with transported students and guardians.
- Completed thorough bus inspections before and after each trip.
- Helped load and unload disabled and non-ambulatory passengers.
- Monitored behavior of children on bus and at loading areas and intervened to address conflicts and bullying.
- Discerned actual or potential relational problems and helped children solve disputes and learn to respect others.
- Taught and modeled safe bus riding practices to students.
Administrative Assistant
H&r Block Tax Svc
Philadelphia, PA
12.2009 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Associate - Behavioral Health And Human Services
Community College of Philadelphia
Philadelphia, PA06.2016
High School Diploma - Academic
John Bartram High School
Philadelphia, PA06.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
Awards:
Social And Human Service Assistant
June 2016
Certificates:
Recovery And Transformation
June 2015
CPR :2024
Timeline
Tax Services (CAF)
Internal Revenue Service, IRS
07.2023 - Current
School Bus Attendant
Philadelphia School District
09.2018 - 06.2023
Administrative Assistant
H&r Block Tax Svc
12.2009 - 04.2023
Associate - Behavioral Health And Human Services
Community College of Philadelphia
High School Diploma - Academic
John Bartram High School