Stephanie M. Coles
Saint Leonard,MD
Summary
Resourceful Purchaser efficiently negotiates with vendors to process and create purchase orders to meet supply and demand. Collaborates with buyers and USPS Management to address evolving marketplace needs. Functions under minimal supervision but also excels in team environments to attain sales goals and fulfill customer requests. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Purchasing Specialist
USPS
06.2021 - Current
- Negotiated prices and terms with suppliers, vendors and freight forwarders, saving $113M in FY23.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Analyzed inventories to determine how to increase inventory turns, reduce waste and optimize customer service.
- Built relationships within company and external parties such as suppliers or distributors.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
Management Analyst
USPS
05.2020 - 05.2021
- Prepare position papers, reports, instructional materials, correspondence and other documentation as assigned. operations, and data systems processes.
- Worked with contractors, government agencies and industry in development of reporting systems and procedures and in the exchange of information.
- Developed information on management, financial, service, evaluation of programs, systems, practices and procedures.
- Participated in the development, implementation, review and methods to improve the management process.
Administrative Assistant
USPS
02.2018 - 05.2020
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Drafted all correspondence and other documents for the department.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Asset Forfeiture Specialist (Detail Assignment)
Postal Inspection Service
04.2018 - 06.2018
- Reviewed cases to determine forfeiture eligibility.
- Tracked seized assets and provided reports and updates as needed.
- Completed appraisals of seized non monetary assets and provided the value to the Management Analyst to prepare for auction.
- Analyzed cases to generate notices to any parties of potential interest in an asset in a timely manor.
- Reviewed cases to check for accuracy before closing to include a comprehensive review of all documents and supporting documents related to the seizure, forfeiture and disposal of assets.
Customer Service Supervisor- WDC Call Center
USPS
12.2015 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Letter Carrier/ Collections Specialist
USPS
08.2008 - 12.2015
- Provided prompt mail delivery to businesses and residences on specified route.
- Operated vehicles and equipment to transport packages and mail pieces.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Education
Associate of Science - Business Administration
Prince Georges Community College
Largo, MDBachelor of Science - Business Administration
University of Phoenix
Tempe, AZ12.2024
Skills
- Product Sourcing
- Pricing Structures
- Cost Control
- Procurement
- Accounts Payable
- Inventory Management
- Contract Negotiation
- Scheduling
- New Vendor Setup
- Data Organization
- Negotiation
- Payroll Assistance
Certification
- Certified Contract Administrator
Timeline
Purchasing Specialist
USPS
06.2021 - Current
Management Analyst
USPS
05.2020 - 05.2021
Asset Forfeiture Specialist (Detail Assignment)
Postal Inspection Service
04.2018 - 06.2018
Administrative Assistant
USPS
02.2018 - 05.2020
Customer Service Supervisor- WDC Call Center
USPS
12.2015 - 04.2018
Letter Carrier/ Collections Specialist
USPS
08.2008 - 12.2015
Associate of Science - Business Administration
Prince Georges Community College
Bachelor of Science - Business Administration
University of Phoenix
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