STEPHANIE M. LANSDOWN
Atlantic,IA
Summary
Experienced Patient Financial Advisor seeking opportunity for the Patient Financial Services Manager. Providing excellent leadership skills and strengthening systems for optimal performance within the Cass Health Organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Financial Advisor
Cass Health
Atlantic, IA
06.2019 - Current
- Discuss payment arrangements and options on outstanding balances.
- Assist patients with Part D claims, 340B program and process financial assistance applications.
- Manage submittal and reconciliation of bad debt accounts to debt collector vendor and field any patient inquiries.
- Manage submission and follow up of claims to HRSA Covid grant.
- Manage Presumptive Medicaid to ensure Cass Health remains a qualified entity.
- Assist self-pay patients with insurance coverage and options.
- Provide estimates on procedures and tests for patients and providers.
Insurance Coordinator
Cass Health
Atlantic, IA
07.2013 - 06.2019
- Ensured that the proper payment was paid by the insurance companies.
- Followed up with and reconciled any denials from the insurance companies.
- Researched and resolved claim and billing issues.
- Maintained accuracy and efficiency of outstanding claims to stay within A/R goal.
- Assisted patients with eligibility and benefit coverage questions.
- Responded to customer concerns and questions on daily basis.
Registration Office Assistant
Cass Health
, IA
04.2004 - 07.2013
- Scheduled annual and acute appointments.
- Acquired and updated patient information.
- Placed appointment reminders calls.
- Assisted patients to complete various forms including medical insurance, patient privacy, and medical history documents.
- Collected co-pays and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Transcribed doctor dictation for patient records.
Certified Paraoptometric Technician
Family Vision Center
Atlantic, IA
09.2003 - 04.2004
- Completed Paraoptometric Technician certification in order to conduct more in-depth diagnostic testing with patients, and work closer with the Optometrists.
- Prepared the exam room prior to patient exams, prepped patients for testing eye function and conducted other diagnostic tests.
- Made follow-up calls with patients and scheduled appointments.
- Established rapport with sales representatives in the industry.
- Handled emergency phone calls with patients and worked with the patient and optometrist to establish a course of action.
Education
Medical Assistant Certificate - Medical Assistant
Iowa Western Community College Council Bluffs
Council Bluffs, IA08.2003
Diploma -
Atlantic High School
Atlantic, IA05.2001
Skills
- Excellent oral and written communication skills
- Outstanding customer service skills
- Strong analytical and critical thinking ability
- Highly adaptable to new technologies
Affiliations
Team member of the Culture and Engagement Taskforce at Cass Health collaborating in strategies in improving organizational culture and engagement.
Certification
Financial Counselor Certification through Hometown Health University.
Timeline
Patient Financial Advisor
Cass Health
06.2019 - Current
Insurance Coordinator
Cass Health
07.2013 - 06.2019
Registration Office Assistant
Cass Health
04.2004 - 07.2013
Certified Paraoptometric Technician
Family Vision Center
09.2003 - 04.2004
Medical Assistant Certificate - Medical Assistant
Iowa Western Community College Council Bluffs
Diploma -
Atlantic High School
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