Stephanie Maegan Fernandez
Waipahu,HI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hairstylist
HNLAX Barbershop and Salon
12.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Service Representative /Ophthalmic Medical Assistant
Kapolei Eye Care
04.2023 - 04.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Owner
Pomaika’i Crystals
10.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Hairstylist
Supercuts
10.2018 - 01.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
Sales Associate
Barneys NY Outlet
03.2017 - 06.2017
Sales Associate
Bloomingdales Inc.
12.2015 - 03.2017
Education
Diploma - Health Care Administration & Billing And Coding
Hawaii Medical College
Honolulu, HI05-2023
Barber/Cosmetology -
Hawaii Institute of Hair Design
Honolulu, HI06.2018
Liberal Arts -
Leeward Community College
Waipahu, HI12.2016
Skills
- Teamwork
- Communication
- Responsible
- Time-Management
- Problem Solving
- Organization
- Billing and Coding
- Administrative
- Customer Service
- Workspace sanitation
- Hawaii licensed cosmetologist
- Business management
Certification
- Cosmetology License - Hawaii Board of Cosmetology / Barber.
- Introduction to Language Access Plans
- Procedure Coding: Using the ICD-10-PCS
Timeline
Hairstylist
HNLAX Barbershop and Salon
12.2023 - Current
Patient Service Representative /Ophthalmic Medical Assistant
Kapolei Eye Care
04.2023 - 04.2024
Owner
Pomaika’i Crystals
10.2020 - Current
Hairstylist
Supercuts
10.2018 - 01.2019
Sales Associate
Barneys NY Outlet
03.2017 - 06.2017
Sales Associate
Bloomingdales Inc.
12.2015 - 03.2017
Barber/Cosmetology -
Hawaii Institute of Hair Design
Diploma - Health Care Administration & Billing And Coding
Hawaii Medical College
Liberal Arts -
Leeward Community College
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