Stephanie Marie Mercado
Bronx,NY
Summary
Highly capable and forward-thinking creative bringing strong record of accomplishment in building cohesive branding strategies across product marketing channels. Proficient in designing in-store displays and advertising approaches to maximize brand awareness and revenue. Offers history of success in creating leading-edge approaches and working effectively at all levels to coordinate smooth implementations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Visual Merchandising Manager
Stadium Goods
04.2021 - Current
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Innovated and simplified planograms and merchandising strategies to improve processes and results.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
Sales Manager/Merchandiser
Stadium Goods
11.2018 - 04.2021
- Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Implemented sales strategies to generate leads and maximize profit margins.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
Customer Service Representative
Stadium Goods
02.2018 - 09.2018
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Lead Cashier
Stadium Goods
01.2016 - 02.2018
- Educated employees on register use, merchandising, and customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques on POS system operation, customer service strategies, and sales goals to maximize performance and team contributions.
Cashier/ Sales Associate
Timberland
11.2014 - 01.2016
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Connected with customers to support positive transaction experiences and address service concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
St. Thomas Aquinas High School
Bronx, NY01.2015
Skills
- Staff Development
- POS Systems Knowledge
- Fashion Industry Knowledge
- Sales Analysis
- Creative Strategies
- Merchandise Stocking and Replenishing
- Brand Presentation
- Planogram Interpretation
- Visual Displays
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Visual Merchandising Manager
Stadium Goods
04.2021 - Current
Sales Manager/Merchandiser
Stadium Goods
11.2018 - 04.2021
Customer Service Representative
Stadium Goods
02.2018 - 09.2018
Lead Cashier
Stadium Goods
01.2016 - 02.2018
Cashier/ Sales Associate
Timberland
11.2014 - 01.2016
St. Thomas Aquinas High School
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