STEPHANIE N LEWIS
Suffolk,Va
Summary
Enthusiastic operations management professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Program and Project Management. with emphasis in Agile methodology.
Overview
12
12
years of professional experience
Work History
Process Expert II Pharmacy Program
The Anthem Companies Corporation
Virginia Beach, VA
08.2019 - Current
- Maintains and monitors various workflow process and project work to complete state and federal mandates, implementations and migrations
- Experience working with pharmacy claims, Excel, SQL, and JIRA.
Process Expert II Pharmacy
The Anthem Companies Corporation
Virginia Beach, VA
10.2018 - 08.2019
- Develops and leads project plans and communicates project status
- Leads department project action plans and communicates project status
Quality Auditor Pharmacy
The Anthem Companies Corporation
Virginia Beach, VA
07.2016 - 10.2018
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process
Pharmacy Customer Care Rep I
The Anthem Companies Corporation
Norfolk, VA
11.2015 - 07.2016
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Team Manager II
Bank of America Corporation
Norfolk, VA
04.2010 - 11.2015
- Acquired by Stewart Lending Services
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Education
Associate of Arts - Liberal Arts, Liberal, Arts
Paul D Camp Community College
Suffolk, VA06.1995
Skills
- Critical Thinking
- Problem-Solving
- Planning and Coordination
- Analytical and Critical Thinking
- Training and Development
- Self-Motivated
Accomplishments
- PSM I Certification Pending
- Project Management skills
Timeline
Process Expert II Pharmacy Program
The Anthem Companies Corporation
08.2019 - Current
Process Expert II Pharmacy
The Anthem Companies Corporation
10.2018 - 08.2019
Quality Auditor Pharmacy
The Anthem Companies Corporation
07.2016 - 10.2018
Pharmacy Customer Care Rep I
The Anthem Companies Corporation
11.2015 - 07.2016
Team Manager II
Bank of America Corporation
04.2010 - 11.2015
Associate of Arts - Liberal Arts, Liberal, Arts
Paul D Camp Community College