Stephanie Oddo
Macomb, Michigan, United States, 48044,MI
Summary
As a seasoned sales professional with a history of achieving impressive results, I have consistently driven high revenue and client satisfaction in the mortgage industry. Being recognized for strong communication and interpersonal relationships, I have led a team of thirty people to deliver by the deadline. With a focus on communication, networking and investment analysis, I am committed to ongoing professional development and staying at the forefront of industry trends. I am passionate about results while collaborating and networking to help those around me succeed. Unparalleled results accomplished through an unwavering commitment to growth.
Overview
2025
2025
years of professional experience
Work History
Mortgage Loan Officer
LoanDepot
11/4/24 - Current
- Evaluated and processed an average of 8-10 loan applications a month, ensuring documentation was accurate and complete
- Conducted financial assessments to determine clients' creditworthiness and ability to repay
- Built and maintained strong relationships with clients while maintaining a pipeline of 50-100 clients and providing exceptional customer service
- Ensured compliance with state, federal and organizational lending regulations, including TILA-RESPA guidelines
- Worked with cross-functional teams, including real estate agents, brokers, and title companies to streamline the loan process
- Utilized loan origination software (e.g., CRM, Salesforce) to track applications and generate reports
Account Resolution Specialist
Rocket Mortgage, Inc
04.2024 - Current
- Investigate and resolve discrepancies in payment histories to facilitate timely and accurate account reconciliation
- Maintained detailed records of account resolution activities
- Ensured all account resolution activities were conducted in compliance with company policies and financial regulations
- Provided high-quality customer service by addressing inquiries, resolving issues and maintaining positive relationships with clients
- Managed the escalation process for unresolved or complex account issues
- Led collection efforts on team on past-due accounts using various strategies such as outbound calls, in bound calls, emails and text messages to recover outstanding balances
President's Club Mortgage Banker
Rocket Mortgage, Inc
10.2015 - 04.2024
- Communicate with external clients, partners and internal teammembers updates on mortgage loan process in a way that positively represents our culture of the company
- Effectively communicate and persuade clients in a high pressure sales environment
- Use market research to analyze industry trends, competitor programs and client behavior to put together loan solutions based on client needs
- Explained very technical financial information to applicants in an easy-to-understand language
- Responsible for collecting qualifying information from clients, analyzing and communicating approval updates to clients and agent partners
- Built strong interpersonal relationships to generate referrals with both clients and real estate agent partners
- Adaptable to shifts in the market and business environment
- Anticipate the needs of clients to develop and implement comprehensive investment proposals aligned with client objectives and market conditions
- Use salesforce to manage multi-million dollar pipelines
- Maintain federal and 20 state licenses to operate business
- Maintain a strong business acumen by effectively collaborating within the organization to understand business changes and develop solutions
- Responsible for closing goals of 2-3 million dollars per month
Director of Mortgage Banking
Rocket Mortgage, Inc
12.2021 - 07.2022
- Supported daily operations and processes to meet sales and service goals while maintaining customer service and performance standards
- Developed a team of new team members to qualify, communicate with clients efficiently, all while providing actionable feedback to help surpass goals resulting in multiple promotions under my guidance
- Communicated my extensive knowledge on program guidelines and products to bankers
- Mentored incoming interns for the site, including SAFE exam information and enstilling our strong culture
- Evaluated team member pipelines and calls to provide actionable feedback, support and guidance to improve their processes
- Recognized by leadership for being highest percentage to goal, highest retention and strong culture, including bringing a team to the final round of March Madness
- Public speaking in front of an audience of over one hundred people regularly
- Actively listened and used strong non-verbal communication to support my team
- Maintain working knowledge of federal, state, and regulatory guidelines to ensure accurate applications and hit closing deadlines
- Successful in time management skills and organizational skills to balance meetings while driving performance of my team
- Maintained strong working relationships with team and coached bankers on creating working relationships within their pipelines to both internal and external partners
- Established new protocol for leadership group when developing weekly plans to ensure all teams and the site were aligned, including rolling out changes to the leadership group and implementing tracking
- Streamlined operational processes and collaborated with management to implement process improvements
SOS Loan Underwriter
Rocket Mortgage, Inc
11.2019 - 11.2020
- Developed and implemented a new underwriting processing handbook that reduced time to approve loans leading to an increase in loan volume and revunue while decreasing overall risk to the company
- Extensive knowledge of product guidlines for Conventional, FHA, USDA and VA products to propose loan solutions
- Communicated loan decisions to mortgage bankers as well as our brokerage partners
- Ensured that all underwriting decisions adhered to company policies, regulatory requirements, and industry standards
- Prepared detailed underwriting documentation including risk assessments, decision rationales, and conditions for approval
- Communicated and collaborated with sales team on decision
- Provided training and support to new team members to ensure consistent application of underwriting criteria
- Make data-driven decisions and recommendations on loan approvals or denials based on credit history, income, debt-to-income ratios, and collateral
Education
Leadership Certification - Certification program
Cornell University
New YorkBachelor of Science - Psychology
Central Michigan University
Mount Pleasant, MI06-2023
Skills
- Problem Solving and Decision Making
- Ethical Conduct
- Client Relationship Management
- Written and Oral Communication
- Public Speaking
- Team Leadership and Management
- Adaptability
- Statistical Analysis
- Conflict Resolution
- Sales and Negotiation
- Networking
- Organization and Time Management
- Microsoft Office
- NMLS licensure
- CRM
Timeline
Account Resolution Specialist
Rocket Mortgage, Inc
04.2024 - Current
Director of Mortgage Banking
Rocket Mortgage, Inc
12.2021 - 07.2022
SOS Loan Underwriter
Rocket Mortgage, Inc
11.2019 - 11.2020
President's Club Mortgage Banker
Rocket Mortgage, Inc
10.2015 - 04.2024
Mortgage Loan Officer
LoanDepot
11/4/24 - Current
Leadership Certification - Certification program
Cornell University
Bachelor of Science - Psychology
Central Michigan University
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